Bvlgari High End Client Development Director

Rome Italy

Thursday, January 23, 2025

Bulgari, a prestigious name in the realm of luxury jewelry and watches, is part of the esteemed LVMH Group, a global leader in luxury goods. As an employer, Bulgari offers a dynamic and international work environment, fostering creativity and excellence. The brand is renowned for its commitment to innovation and craftsmanship, providing employees with the opportunity to contribute to the legacy of luxury and elegance.

1. Drive and generate turnover through the definition, budgeting, and implementation of the High End (HE) clienteling strategy, targeting both existing and new clients through elevation, retention, conversion, and recruitment/networking.
2. Leverage client portfolio analysis to set global clienteling objectives and priorities.
3. Oversee the management of the HE client database to ensure data accuracy and quality; partner with Central CRM, IT & Data Compliance teams to further develop and optimize the HE client portfolio management ecosystem.
4. Instill a structured, client-centric mindset within the global team, focusing on building long-term relationships with HE clients.
5. Partner with relevant stakeholders at both global and local levels to define and coordinate exceptional international and local experiences for HE clients.
6. Build up 'go to market' and follow-up capacity to ensure the definition of effective clienteling action plans on priority client clusters and individualized client journey plans at market level.
7. Work on market adoption of new methodologies, processes, and tools.
8. Define the right client targeting and drive the client selection process for international events.
9. Act as a key stakeholder in the design of international HE events, in partnership with Central Events/Trade Marketing Teams, to ensure elevated client experience, meet sales targets, and align future initiatives with client expectations.
10. Work closely with global and local teams during International HE events preparation.
11. Regularly review top HE client data and event performance to inform future event planning.

1. University degree in Business Management or a related field.
2. Proven experience in client development (minimum 10 years), preferably in luxury and/or jewelry in a global context.
3. Previous experience with the Asian market is a plus.
4. Strong project management skills and experience.
5. Ability to understand and express business needs to various internal stakeholders, applying a qualitative and quantitative approach.
6. People management experience.
7. Fluent in English and Italian; knowledge of French is a plus.

1. Business Awareness
2. Client Orientation
3. Proactive Approach
4. Planning and Organization Skills
5. Effective Communication and Interpersonal Skills
6. Attention to Detail
7. Negotiation
8. Flexibility

A minimum of 10 years of experience in client development, preferably within the luxury and/or jewelry sector in a global context.

University degree in Business Management or a related field.

Bulgari offers a comprehensive benefits package, including opportunities for professional growth and development within the luxury industry.

Bulgari fosters a culture of innovation and excellence, where employees are encouraged to contribute to the brand's legacy of luxury and elegance. The work environment is dynamic and international, promoting creativity and collaboration across various departments.