Bvlgari Customer Service Representative - French Speaking

Dublin • Ireland

Wednesday, April 9, 2025

Bulgari, a distinguished name in the luxury sector, operates under the prestigious LVMH Group, a global leader in luxury goods. Renowned for its exquisite jewelry, watches, perfumes, and accessories, Bulgari maintains a network of over 250 exclusive stores worldwide. The brand is synonymous with quality and excellence, striving to deliver unparalleled customer satisfaction through its premium products and services.

1. Identify and generate sales opportunities, including upselling and cross-selling.
2. Maintain and nurture relationships with existing clients while building new ones.
3. Provide exceptional customer service through various communication channels, ensuring a personalized experience.
4. Resolve client inquiries and issues efficiently, ensuring complete satisfaction.
5. Follow and achieve department KPIs as set by management.
6. Document all client interactions using CRM software to track inquiries and resolutions.
7. Identify potential challenges to customer experience before new launches or promotions.
8. Participate in rotational Saturday shifts and other days as required by business needs.

1. Fluency in English and French; additional EU language is advantageous.
2. Minimum of 3 years of sales and client relationship experience in luxury or exclusive brands.
3. Proven track record in a dynamic sales and support environment.

1. Exceptional communication skills, both written and verbal.
2. Strong organizational skills with the ability to meet sales targets and KPIs.
3. Ability to work under pressure and adapt to changing situations.
4. Proficiency in Salesforce, SAP, and MS Suite.
5. Collaborative and team-oriented mindset.

Minimum 3 years of experience in sales and client relationship roles within luxury or exclusive brands, with a focus on retail or e-commerce. Experience in luxury hospitality, call centers, or IT support is advantageous.

Bulgari offers a supportive environment that encourages creativity, innovation, and entrepreneurial spirit. Employees benefit from a culture of transparency, empowerment, continuous learning, and growth. The company is committed to diversity and inclusion, providing equal opportunities to all.

Bulgari fosters a dynamic and inclusive workplace culture, emphasizing the importance of people in achieving success. The company values creativity, excellence, and an entrepreneurial spirit, ensuring a supportive environment for professional growth. With a commitment to diversity, Bulgari treats all individuals with respect and dignity, promoting a culture of transparency and continuous improvement.