Bvlgari B2B Customer Service Representative

Dublin • Ireland

Thursday, March 6, 2025

Bulgari, a prestigious brand renowned in the luxury market, is a part of the LVMH Group, a global leader in the luxury sector. The company designs, produces, distributes, and sells high-end jewelry, watches, perfumes, and accessories through an extensive network of over 250 owned stores worldwide. Bulgari is committed to quality and excellence, ensuring customer satisfaction through impeccable service and top-quality products.

1. Manage the order to shipping process for a dedicated client portfolio, ensuring adherence to internal SLAs and KPIs.
2. Respond to inquiries from internal and external customers regarding product stock availability, expected delivery dates, and order/shipping status.
3. Coordinate operational market activities for the assigned portfolio, utilizing all available resources effectively.
4. Anticipate client needs by taking full ownership of the portfolio with a proactive approach.
5. Monitor and resolve issues related to customers, order, and delivery processes, including pricing issues and product availability.
6. Manage claims and reverse logistics for the client portfolio.
7. Provide reports and information related to the assigned market or other activities to management and/or sales team as required.
8. Ensure the clientele experiences a service that reflects the luxuriousness of Bulgari.

1. Fluency in English and French is mandatory; additional languages are a bonus.
2. Proficiency in MS Office Suite, particularly Excel.
3. Knowledge of SAP.
4. Minimum 3 years of experience in Order Management.

1. Customer orientation
2. Planning and prioritization
3. Teamwork and collaboration
4. Strong communication skills
5. Problem-solving, flexibility, and proactivity
6. Organization and attention to detail

Minimum of 3 years in order management, with luxury experience valued but not essential.

Hybrid working mode offering flexibility and work-life balance.

Bulgari fosters a culture of quality and excellence, reflecting a commitment to customer satisfaction and an impeccable working environment. The company values proactive and detail-oriented individuals who thrive in a collaborative and dynamic setting.