Bottega Veneta Retail Training Manager

Beverly Hills • USA

Thursday, May 8, 2025

Bottega Veneta, a distinguished name in luxury fashion, is renowned for its commitment to craftsmanship and innovation since its inception in 1966. As part of the illustrious Kering Group, Bottega Veneta benefits from the global reach and resources of a leading luxury conglomerate. The brand, while deeply rooted in Italian heritage, embraces a global perspective, offering an inclusive environment with exclusive products. Kering is dedicated to nurturing talent and fostering internal mobility, ensuring that employees have the opportunity to grow and excel within a stimulating and supportive workplace.

1. Support the training development of the Retail and Wholesale network in collaboration with the Retail Training Director.
2. Ensure brand image is upheld, delivering exceptional client experiences and surpassing sales targets.
3. Coordinate and deliver training and coaching for the retail network in respective markets.
4. Ensure comprehensive understanding of company heritage and product knowledge within the retail network to achieve Service Excellence.
5. Initiate and support the development of training plans to enhance luxury selling skills and drive conversion.
6. Develop training plans for business initiatives such as product launches and strategies.
7. Produce or oversee the creation of instructional materials and manuals following global and local guidelines.
8. Collaborate with the global training department to ensure consistency while adapting to local cultural differences.
9. Monitor and coordinate store inductions for newly hired retail employees.
10. Organize and deliver classroom immersion programs for new hires within 90 days of employment.
11. Deliver specialist and expert training for advanced retail employees.
12. Organize the annual training calendar for the Americas region in line with global guidelines.
13. Partner with the Retail Training Director and global counterparts to prepare teaching plans and build annual training programs.
14. Travel across the Americas region to ensure consistent training delivery.
15. Adapt to different participant understanding levels by evaluating strengths and weaknesses.
16. Address challenging situations with a positive and solution-oriented approach.
17. Assess training effectiveness and evaluate ongoing programs for local specificity.
18. Support the mystery shopping process with result follow-up and service evaluations.
19. Monitor the usage of company-provided e-learning tools.
20. Stay updated on new trends and tools in employee development and competitor activities.
21. Ensure training operations align with budgetary constraints.

1. Minimum of 3 years of experience in a management or retail training role within the luxury retail industry or a training consultancy firm.
2. Excellent computer skills, including proficiency in Office and Windows, and knowledge of learning management software.
3. Strong understanding of adult learning and blended learning preferred.
4. Understanding of retail business acumen and clienteling KPIs.
5. In-depth knowledge of luxury retail, client experience, and selling skills.
6. Knowledge of competitors and general fashion industry knowledge.
7. Excellent coaching skills.
8. Ability to work collaboratively in a team, demonstrating flexibility and a positive attitude.
9. Strong organizational skills and ability to plan yearly training and multitask.
10. Ability to communicate effectively, adapt, and demonstrate excellent product knowledge and brand philosophy.
11. Familiarity with talent management and succession planning preferred.
12. Excellent presentation and public speaking skills.

1. Training and development
2. Luxury retail knowledge
3. Coaching and mentoring
4. Organizational skills
5. Communication skills
6. Presentation skills
7. Adaptability
8. Team collaboration
9. Problem-solving

At least 3 years of experience in a management or retail training role within the luxury retail industry or a training consultancy firm is required.

Annual base salary range of $110,000 - $115,000, plus discretionary bonus.

Bottega Veneta, as part of the Kering Group, offers a dynamic work environment with opportunities for professional growth and development, fostering leadership skills and internal mobility.

Bottega Veneta, under the Kering umbrella, promotes a culture of creativity and innovation, valuing individuality and craftsmanship. The workplace environment is inclusive and supportive, encouraging employees to reach their full potential through continuous learning and development opportunities.