Bottega Veneta

Retail Trainer

Bottega Veneta, a brand known for inspiring individuality with innovative craftsmanship since 1966, is rooted in Italian culture while maintaining a global outlook. As part of the Kering Group, Bottega Veneta offers exclusive products and a stimulating workplace environment.

1. Implement training initiatives ensuring consistent execution in Middle East stores.
2. Support Retail Training Manager to deploy corporate training courses and modules covering product, retail skill, and customer service training, as well as mystery shopping monitoring.
3. Conduct timely induction sessions for all new hires (retail and head office).
4. Review and manage all training materials to ensure alignment with HQ standards and adapt to local markets if necessary.
5. Support the Retail Career Program for Brand Ambassadors and Styling Advisors, delivering training to ensure individual development and empowerment.
6. Deliver focused training sessions for the store based on local needs (with focus on Brand, Products, Selling, Customer Service & CRM topics).
7. Manage training logistics including material preparation, classroom settings, venue rental, and IT equipment.
8. Promote and follow-up on digital training platform, monitor the usage of training material.
9. Develop follow-up tools for participants and on-the-job checks, regularly gathering feedback.
10. Support and coach retail management in delivering constructive training feedback and actions.
11. Conduct regular store visits to understand training needs, address quick wins, and share best practices.
12. Consolidate and update training databases (attendance, participant names, training dates, programs, records, evaluations, etc.).
13. Conduct training-related reports to key stakeholders.
14. Work with Retail Training Manager and local HR and Retail Managers to understand and identify the retail teams’ training needs.
15. Complete the annual training schedule monthly according to field visits and in-depth observation and discussions with the teams.
16. Proactively and regularly analyze the local markets’ training needs and work out the training plan and localization on the training programs and execution.

1. 3 to 5 years of training experience, preferably in the retail industry or consultancy company with exposure in facilitation and content development

1. Inspiring, adaptable, energetic, and passionate
2. Excellent communication and organization skills
3. Strong time and task management skills, able to work independently
4. Proactive team player with a problem-solving attitude
5. Fluent in English; Arabic is a plus
6. Proficient in MS Office functionalities and e-learning platforms

3 to 5 years of training experience, preferably in the retail industry or consultancy company with exposure in facilitation and content development.

Opportunity to join the Kering adventure and actively contribute to the development of the business by becoming part of a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering, committed to fostering internal mobility.

Kering is committed to building a diverse workforce, believing diversity in all its forms enriches the workplace. The company promotes leadership skills and helps every employee reach their full potential in a stimulating and fulfilling workplace environment. Located in Dubai, the role involves up to 80% travel.