Bottega Veneta Client Advisor
Bottega Veneta, a distinguished name in the luxury fashion industry, is renowned for its commitment to inspiring individuality through innovative craftsmanship since its inception in 1966. Originating from Vicenza, Italy, the brand is deeply rooted in Italian culture while embracing a global perspective. As part of the esteemed Kering Group, Bottega Veneta offers an inclusive environment with exclusive products, embodying both a unique aesthetic and a profound emotional connection.
- Achieve and surpass monthly sales targets and key performance indicators through proactive client outreach and development of new client relationships via appointments and consignments.
- Inform clients of new collection arrivals, in-store events, and relevant brand initiatives.
- Utilize the Bottega Veneta Client Journey and advanced selling techniques such as cross-selling, multiple selling, and upselling to maximize each transaction.
- Establish and maintain strong relationships with clients, regularly updating and managing client profile records.
- Continuously seek and receive feedback from colleagues and management to maintain an open, learning attitude.
- Sustain a high level of product knowledge on all collections through various training resources provided by the company.
- Assist management with basic store opening and closing procedures, including cycle counts and light cleaning duties.
- Maintain visual standards, including merchandise presentation, signage, lighting, and general maintenance.
- Comply with all company policies and procedures.
- Foster an environment where all associates are treated with fairness, dignity, and respect.
- 1-2 years of previous retail sales experience in a customer service-related field, preferably within a luxury environment.
- Proven ability to consistently achieve and exceed sales goals and key performance indicators.
- Demonstrated ability to build and maintain a loyal client following.
- Genuine interest in fashion and awareness of industry trends and news.
- Exhibits a strong work ethic, leadership skills, high energy level, and team-oriented approach.
- Possesses strong verbal and written communication skills.
- Maintains a polished and well-groomed appearance at all times.
- Luxury retail sales experience preferred.
- Ability to be mobile on the sales floor for extended periods.
- Availability to work closing shifts at least three times per week, including a minimum of three Saturdays and two Sundays per month, as well as during annual inventory and the entire holiday season.
- Ability to climb a ladder and lift packages weighing 5-8 lbs regularly.
- Advanced client relationship management
- Proficient in sales techniques and strategies
- Strong communication and interpersonal skills
- Exceptional organizational skills
- High level of product knowledge
- Ability to work in a fast-paced environment
- Team collaboration and leadership
1-2 years of retail sales experience in a luxury or customer service-oriented environment.
The position offers a stimulating and fulfilling workplace environment with opportunities for talent development and internal mobility within the global Kering Group.
Bottega Veneta, as part of the Kering Group, fosters a workplace culture that values diversity in all its forms, including gender, age, nationality, culture, religious beliefs, and sexual orientation. The brand is committed to creating an inclusive environment that encourages employees to express their talents both individually and collectively, adapting to a changing world.