Alfred Dunhill Senior Sales Associate

Alfred Dunhill is a luxury brand known for its high-quality products and exceptional customer service. As part of the Richemont family, Alfred Dunhill offers a creative and entrepreneurial environment, focusing on personal development and mobility within the luxury retail industry.

1. Maximize sales revenue within the store while building a strong client base.
2. Provide exceptional customer service and maintain high standards.
3. Supervise and train Sales Consultants, ensuring they meet customer service and sales standards.
4. Optimize sales by attracting new clients and developing existing ones.
5. Ensure stock levels are maximized and correctly labeled on the shop floor.
6. Coordinate in-store promotional events.
7. Exceed personal and store KPIs.
8. Maintain merchandising standards in line with the brand's image.
9. Ensure all store systems and procedures are followed accurately.
10. Support the Store Manager in managing the CRM database.
11. Ensure compliance with health and safety regulations.
12. Be a key holder responsible for store security.

1. Educated up to A-Level or equivalent (preferred)
2. Qualification in service industry, fashion, or tailoring (preferred)
3. Training in Leadership/Management skills (preferred)

1. Professional demeanor
2. Ability to inspire confidence
3. Role model attitude
4. Confident and positive approach
5. Excellent communication skills
6. Ability to build rapport with diverse clients
7. Adaptable communication style
8. Leadership and management skills
9. Training and coaching skills
10. Negotiation skills
11. Calm under pressure
12. Passion for the brand
13. Interest in luxury lifestyle
14. Business acumen

Experience in retailing luxury goods or high-end hospitality is preferred. Essential experience includes dealing with high-profile clients, working in a sales-driven environment, building a regular client base, and supervising others. Preferred experience includes working in a corporate environment, presenting products to groups, and liaising with senior management.

Educated up to A-Level or equivalent (preferred).

As part of the Dunhill community and Richemont family, employees benefit from personal development opportunities, mobility, and various professional development benefits.

The company fosters a luxury, creative environment where entrepreneurship and teamwork are valued. The role is based in London, offering exposure to key decision-makers and influencers within the industry.