Alfred Dunhill Senior Sales Associate

London • UK

Thursday, January 9, 2025

Alfred Dunhill, a distinguished name in luxury menswear and accessories, operates under the esteemed Richemont Group, a global leader in luxury goods. Known for its commitment to craftsmanship and innovation, Alfred Dunhill offers a dynamic and enriching work environment, fostering personal growth and professional excellence within the luxury retail sector.

1. Maximize sales revenue within the store while building a robust client base.
2. Provide exemplary customer service, setting the highest standards in luxury retail.
3. Supervise and train Sales Consultants, fostering a dynamic and positive team environment.
4. Ensure merchandise standards align with the Alfred Dunhill brand image and commercial objectives.
5. Manage stock levels and ensure all items are correctly labeled and available on the shop floor.
6. Handle customer complaints effectively, ensuring client satisfaction exceeds expectations.
7. Optimize sales by attracting new clients and developing existing relationships.
8. Maintain and utilize a client book to enhance customer engagement.
9. Coordinate in-store promotional events and assist with visual merchandising.
10. Ensure compliance with store systems, procedures, and health and safety legislation.
11. Serve as a key holder, responsible for store security and opening/closing procedures.

1. Educated up to A-Level or equivalent (preferred).
2. Qualification in service industry, fashion, or tailoring (preferred).
3. Training in leadership or management skills (preferred).

1. Proven track record in sales and exceptional customer service.
2. Professional demeanor with the ability to inspire confidence.
3. Exemplary attitude and role model behavior.
4. Strong leadership and management skills.
5. Effective communication and negotiation skills.
6. Ability to adapt communication style to diverse clientele.
7. Grooming that reflects a luxury brand.
8. Passion for the brand and active interest in luxury lifestyle.
9. Ability to converse on a wide range of current affairs.

A well-rounded background in retailing luxury goods or high-end hospitality is preferred. Essential experience includes dealing with high-profile clients, working in a target-driven environment, building a regular client base, and supervising others. Experience in luxury leather and accessories, cash handling, and handling difficult situations is also required.

Educated up to A-Level or equivalent (preferred).

As part of the Dunhill community and the larger Richemont family, employees benefit from personal development opportunities, mobility, and various professional enhancements.

Alfred Dunhill fosters a culture of entrepreneurship, teamwork, and excellence within a luxury, creative environment. Employees are encouraged to thrive and embrace the brand's heritage while contributing to its innovative future.