Alfred Dunhill Barber Service Lead

London UK

Thursday, January 23, 2025

Alfred Dunhill, a distinguished name in the luxury fashion industry, is part of the esteemed Richemont Group. As an employer, Dunhill offers a dynamic and supportive environment that fosters personal and professional growth. The brand is renowned for its commitment to excellence, innovation, and the cultivation of a creative atmosphere, making it an ideal workplace for those passionate about luxury and craftsmanship.

1. Deliver exceptional barber services, including cutting, styling, and wet shaves, adhering to the highest industry and luxury client standards.
2. Ensure personal, discreet, and confidential service for all guests.
3. Maintain compliance with Health and Safety and hygiene standards at all times.
4. Set, monitor, and develop sales KPIs to achieve financial targets.
5. Collaborate with the Bourdon House Team to promote barber services and exceed client expectations.
6. Encourage cross-selling of retail products and enhance the full store experience for clients.
7. Perform administrative duties efficiently and within company timelines.
8. Build strong client relationships to ensure repeat business and brand loyalty.
9. Analyze customer feedback to continually improve services.
10. Network with neighboring businesses to drive external traffic to the barbershop.
11. Organize events to enhance client retention and acquisition.
12. Lead, coach, and develop the barber staff to meet performance standards and grow the business.
13. Engage the team through strong leadership and clear objective setting.
14. Support recruitment and selection processes to maintain high staff standards.
15. Foster trust and loyalty through fair and consistent leadership.

1. Educated up to A-Level or equivalent (preferred).
2. Qualification in the barber industry (preferred).
3. Significant experience in a luxury barber/salon environment.

1. Professional demeanor and grooming reflecting a luxury brand.
2. Excellent telephone manner.
3. Strong interpersonal skills and enjoyment in working with people.
4. Articulate and confident communication.
5. Positive, enthusiastic, and outgoing approach.
6. Fluency in English; additional languages are a plus.
7. Proven sales track record.
8. Exceptional customer service skills.

A well-rounded background in barbering is essential, with commercial awareness of the luxury market and high-end barber services. Experience in cash handling, dealing with high-profile clients, and working in a target-driven environment is required. Preferred experience includes liaising with senior management and working in a corporate setting.

Educated up to A-Level or equivalent (preferred).

As part of the Richemont family, employees benefit from personal development opportunities, mobility, and various enhancements to both personal and professional growth.

Dunhill fosters a culture of entrepreneurship, teamwork, and excellence within a luxury and creative environment. The brand values personal development and offers a supportive atmosphere where employees can thrive and contribute to the company's success.