Swatch Sales Lead

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Location
Canada
└Alberta
└Edmonton
Employment
Full-Time
Seniority
Supervisor
Posted
Mar 25, 2026

About Swatch

Swatch is a design-driven watch brand within the Swatch Group that fuses art, fashion and accessible technology. The brand is known for bold, trend-led collections and collaborations, and operates retail boutiques and wholesale channels internationally. As an employer, Swatch emphasizes creativity, visual identity and customer-centric retailing within a large, diversified watch and luxury-goods group.

Swatch seeks a Full‑Time Sales Lead in Edmonton, Alberta (West Edmonton Mall) to lead boutique sales and deliver exceptional client service.

Role & Responsibilities

  • Lead daily boutique operations at the West Edmonton Mall location, including opening/closing procedures and staff scheduling.
  • Drive sales performance and KPI attainment through coaching, motivation and hands-on selling alongside the team.
  • Deliver exceptional client service and build lasting client relationships using personalized selling and clienteling techniques.
  • Ensure merchandising standards, brand visual guidelines and product presentation are consistently applied.
  • Manage inventory processes, stock replenishment and basic loss-prevention measures in accordance with corporate procedures.
  • Train and develop sales staff on product knowledge, selling techniques and point-of-sale operations; conduct regular performance feedback.
  • Liaise with district management on promotions, staff planning and local business initiatives.

Qualifications

  • Proven supervisory or lead experience in retail, preferably in watches, jewellery, accessories or fashion.
  • Demonstrable track record of meeting and exceeding sales targets and KPIs.
  • Excellent interpersonal and communication skills with a service-first mentality.
  • Strong numeracy and organisational skills for inventory control and daily reporting.
  • Right to work in Canada and availability to work retail hours, including weekends and peak seasonal periods.

Skills

Clienteling Visual merchandising Inventory control Point-of-sale (POS) operations Team leadership and coaching Cash handling and basic retail reconciliation Customer service excellence

Experience

Typically requires a minimum of 2 years' experience in a frontline retail role with at least 1 year in a supervisory or lead capacity; prior experience in luxury or fashion retail—preferably watches or accessories—is advantageous.

Education

High school diploma or equivalent required; post-secondary studies in retail management, fashion, business or a related discipline preferred.

Workplace

The role is situated in Edmonton, Alberta, Canada.

Culture

Swatch cultivates a creative, fast-paced retail environment that values visual identity, playful design and accessible innovation. Employees are expected to be client-focused, collaborative and adaptable, contributing to a vibrant brand presence in-store and within the wider Swatch Group network.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Swatch, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Lead Sales Advisor», «Senior Sales Associate», «Retail Team Lead», «Boutique Sales Supervisor», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.