Rimowa Omnichannel Intern

About Rimowa

Rimowa is a heritage luxury luggage Maison known for precision engineering, contemporary design, and a relentless focus on product quality. As part of the LVMH group, the brand operates within a global luxury ecosystem that values craftsmanship, innovation, and elevated client experiences across retail and digital channels.

Role & Responsibilities

• Support the execution and operational coordination of omnichannel initiatives linking e‑commerce, retail stores, and clienteling activities across North America.
• Proofread, test and QA North America marketing communications (email, SMS, digital) to ensure copy, landing pages, creative rendering and brand messaging are aligned across channels.
• Audit and manage edits to Product Detail Pages (PDPs) and Product Listing Pages (PLPs) for accuracy, grammar, consistency and brand compliance.
• Assist with the creation and scheduling of weekly SMS campaigns and prepare the website for new product launches across the US, Canada and Mexico.
• Merchandise and maintain relevant product listing pages weekly to reflect cross‑channel campaigns and retail priorities.
• Create and maintain reporting and dashboards to track omnichannel performance (e‑commerce KPIs, store impact, client engagement) and document results.
• Conduct competitive benchmarking and trend analysis on omnichannel innovation and client experience best practices.
• Participate in weekly global e‑commerce team meetings and present findings to ensure alignment on digital initiatives.
• Support ad‑hoc omnichannel projects as directed, which may include product photoshoots, content production and customer experience improvement projects.
• Manage the omnichannel calendar to synchronize launches, marketing activity (NL, SMS), events and retail priorities.

Qualifications

• Current undergraduate or graduate student at an accredited university and eligible to work in the United States.
• Strong written and verbal communication skills with meticulous attention to grammar and brand tone.
• Proficiency in Microsoft Office Suite; strong analytical aptitude with interest in customer journey optimization and performance reporting.
• Demonstrable ability to manage multiple priorities, work collaboratively in cross‑functional teams, and take initiative as a self‑starter.
• Familiarity with luxury retail and clienteling language; strong sense of client experience and brand standards.
• Preferred: exposure to e‑commerce operations, CRM or clienteling tools, and digital marketing workflows.

Skills

Experience

Entry‑level internship; no prior professional experience required though relevant coursework or previous internships in e‑commerce, retail or marketing are advantageous.

Education

Current student (undergraduate or graduate) enrolled at an accredited university.

Workplace

Benefits

Paid internship

Culture

Rimowa combines German engineering and luxury design with a global, collaborative workplace that emphasizes craftsmanship, product excellence and client intimacy. The environment is fast‑paced and cross‑disciplinary, offering exposure to both retail operations and digital innovation within the LVMH ecosystem.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.