Rimowa Client Advisor

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Location
MilanLombardyItaly
Employment
Temporary
Seniority
Mid-Level
Posted
Mar 23, 2026

About Rimowa

RIMOWA is the German maison within the LVMH family, renowned for premium luggage that blends technical innovation, meticulous craftsmanship and enduring design. As part of the LVMH Group, RIMOWA offers an international retail environment built around heritage products, technical service excellence and a strong emphasis on customer-centricity.

RIMOWA Client Advisor (Temporary, Milan) — full‑time role at La Rinascente starting Feb 2025. Join RIMOWA's retail team for client advisory and after‑sales excellence.

Role & Responsibilities

  • Deliver high‑calibre, consultative sales interactions to an international clientele at the Milan La Rinascente store, converting consultations into transactions and long‑term relationships.
  • Manage end‑to‑end after‑sales service including intake, coordination with technical teams, status communication and product return, ensuring repair standards and customer satisfaction.
  • Achieve individual CRM and sales targets through proactive clienteling, follow‑up communications and database management.
  • Perform minor on‑site repairs and routine product maintenance tasks following brand procedures and quality standards.
  • Represent RIMOWA in‑store and during client events with polished presentation, product knowledge and adherence to brand protocols.
  • Contribute to store operations as required, including merchandising, stock handling and participating in training and commercial initiatives.

Qualifications

  • Demonstrable experience in luxury retail or client‑facing sales; candidates with strong consultative aptitude may also be considered.
  • Fluent Italian and English; additional language skills are an advantage given the international clientele.
  • Deep commitment to exceptional customer service and the ability to build lasting client relationships.
  • Familiarity with CRM processes and targets, with a results‑oriented commercial mindset.
  • Manual dexterity and willingness to undertake minor repair and quality‑control tasks in accordance with brand standards.
  • Professional appearance, punctuality and capacity to work on‑site at La Rinascente, Milan.

Skills

Clienteling and CRM-driven sales After‑sales case management Consultative selling and product demonstration Minor repairs and product maintenance (brand procedures) Multilingual communication (Italian, English) Merchandising and store operations

Experience

Minimum 3 years of professional experience in luxury retail or high‑end client service is preferred; however, motivated candidates with less formal retail tenure but strong consultative aptitude and language skills will be considered.

Education

High school diploma; vocational training in retail, luxury sales or a related discipline preferred.

Workplace

This position is based in Milan, Lombardy, Italy.

Benefits

Staff discount on RIMOWA products; profit‑sharing system; lunch tickets.

Culture

RIMOWA fosters an inclusive, diverse and international workplace that values craftsmanship, innovation and long‑term client relationships. As part of LVMH, the brand promotes internal mobility and offers opportunities for professional development across technical, commercial and leadership tracks.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Rimowa, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Client Advisor», «Sales Consultant — Luxury Goods», «Customer Relations Advisor», «After‑Sales Client Specialist», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.