Michael Kors Sales Supervisor

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Location
USA
└North Carolina
└Charlotte
Employment
Full-Time
Seniority
Supervisor
Posted
Mar 19, 2026

About Michael Kors

Michael Kors is a global luxury lifestyle brand within Capri Holdings Limited, recognized for accessible luxury apparel, accessories and leather goods. As part of a larger luxury group, the brand operates a network of retail stores worldwide and emphasizes elevated customer service, brand presentation and ongoing retail development.

Michael Kors seeks a Sales Supervisor in Charlotte, NC (SouthPark Mall) to lead sales, clienteling and store operations.

Role & Responsibilities

  • Drive personal and store sales performance by meeting individual and store sales goals and maximizing conversion through elevated levels of service and product knowledge.
  • Coach, train and develop sales associates in selling techniques, clienteling and register operations to optimize team performance.
  • Manage client relationships: build and maintain repeat clientele via client books, resolve complaints promptly and ensure post-sale follow-up (shipping, alterations, and special requests).
  • Oversee daily store operations including cash controls, register functions, stock management, shipping and receiving procedures, and participation in inventories.
  • Support risk management and physical security protocols to protect merchandise and cash assets.
  • Implement and maintain merchandising and visual directives to ensure the selling floor is organized, stocked and reflects the brand image.
  • Enforce professional image and attendance standards and support follow-up for training programmes and HR initiatives.
  • When applicable, perform offsite driving duties to transport product between locations.

Qualifications

  • Minimum two years of specialty retail experience.
  • Proven supervisory or lead experience in a retail environment; luxury or premium brand experience preferred.
  • Demonstrated coaching and people-development ability with a track record of meeting sales targets.
  • Strong customer service and complaint-resolution skills; clienteling experience preferred.
  • Familiarity with cash handling, register management and inventory control procedures.
  • Professional grooming and image consistent with the brand; ability to adhere to schedule and attendance policies.
  • Valid driver's license and clean driving record when offsite driving responsibilities apply.
  • Flexibility to work retail hours including weekends and peak shopping periods.

Skills

Retail sales techniques Clienteling Sales coaching and performance management Visual merchandising Inventory management Cash handling and register management Loss prevention and physical security Shipping and receiving protocols Customer complaint resolution Team training and development

Experience

Minimum two years of specialty retail experience with supervisory or lead responsibilities; prior experience with luxury or premium brands is preferred.

Education

High school diploma or equivalent required; associate's or bachelor's degree in business, retail management or a related field preferred but not required.

Workplace

This position is based in Charlotte, North Carolina, USA.

Culture

Michael Kors cultivates a fast-paced, fashion-forward retail culture that prizes elevated customer service, strong visual presentation and professional development. As part of Capri Holdings, the brand emphasizes inclusivity and equitable recruitment practices and supports reasonable accommodations during the hiring process.

About Cerulean

Cerulean is the definitive career portal for the global luxury industry. We match exceptional professionals with exclusive opportunities at the world's most prestigious brands. From haute couture and fine watchmaking to prestige beauty, hospitality, and boutique retail, Cerulean centralises luxury employment to help you find the career for which you were destined.

Frequently Asked Questions

A.

The luxury industry is characterised by a diverse and nuanced nomenclature. Esteemed houses frequently employ proprietary terminology, and even within a single organisation like Michael Kors, titles may vary across global markets to reflect local conventions. To ensure absolute clarity, Cerulean assigns a standardised, industry-coherent canonical title to every listing. However, it is worth noting that this role is functionally synonymous with «Retail Supervisor», «Store Supervisor», «Sales Floor Supervisor», «Client Relations Supervisor», «Assistant Store Manager», and other variations. Our sophisticated search architecture anticipates these variations, ensuring that inquiries using related terms will seamlessly yield the exact roles you desire.