Guerlain Boutique Manager

Guerlain, a prestigious name in the luxury beauty sector, is part of the esteemed LVMH Group. With a rich heritage dating back to 1828, Guerlain is renowned for its innovative contributions to fragrance, skincare, and makeup. As an employer, Guerlain offers a dynamic and inclusive environment where creativity and passion are highly valued, fostering a culture of excellence and innovation.

1. Lead and manage the counter, including team motivation and development in line with Guerlain guidelines and sales targets.
2. Provide professional and personalized customer consultations according to Guerlain standards.
3. Develop and maintain a strong and exclusive customer base.
4. Ensure an exceptional level of service with a customer-centric approach.
5. Monitor and optimize counter operations, sales, and key performance indicators, including reporting.
6. Develop and organize sales-promoting activities at the point of sale.
7. Maintain the luxurious brand image and implement merchandising guidelines.

1. Several years of experience in premium/luxury retail.
2. Experience in team leadership.
3. Strong identification with the Maison.
4. Solid understanding of the cosmetics, fashion, and luxury markets.
5. Fluent in German and proficient in English; additional languages are advantageous.

1. Analytical thinking and adeptness with key performance indicators to derive actions.
2. High motivation and accountability to achieve sales targets.
3. Strong sales and communication skills.
4. Empathetic and practical leadership style.
5. Open and confident personality with style.

Minimum 3 years of experience in premium or luxury retail, with a focus on team leadership and customer service excellence.

The position offers a welcoming and familial work atmosphere with flat hierarchies, annual allocation of complimentary and discounted Guerlain and LVMH beauty products, 30 days of annual leave, holiday and Christmas bonuses, profit-sharing schemes, company pension plans, and more. Employees also have access to development opportunities within the LVMH Group, a high-fun-factor corporate culture, Urban Sports memberships, and employee discounts through the 'corporate benefits' portal.

Guerlain fosters a vibrant and inclusive workplace culture characterized by a 'Du' culture and flat hierarchies. Teams are passionate about their brand and drive initiatives with autonomy. The company values creativity, innovation, and a high level of enjoyment in the workplace, supporting personal and professional growth within the LVMH Group.