Chanel Fashion Advisor

Chanel is an independent French luxury house renowned for haute couture, ready-to-wear, accessories, fragrances and beauty. The brand maintains a global retail network and a reputation for craftsmanship, creative excellence and uncompromising brand standards, offering a workplace that emphasizes product knowledge, client service and sartorial refinement.

1. Deliver exceptional, personalised client service and maintain long-term client relationships through proactive clienteling and follow-up.
2. Achieve and exceed individual and store sales targets while accurately processing transactions and managing payments through the POS.
3. Maintain flagship visual merchandising and store presentation to Chanel standards, implementing seasonal windows and floor sets.
4. Manage stock reception, replenishment and inventory accuracy; perform stock counts and assist with loss-prevention procedures.
5. Use CRM tools to log client interactions, appointments and purchase histories; coordinate bespoke client experiences and private viewings.
6. Participate in product training and brand initiatives; represent the brand at in-store events and client appointments.
7. Ensure compliance with company policies, cash handling procedures and local retail regulations.

1. Proven ability to deliver high-touch service in a luxury retail environment.
2. Excellent interpersonal and communication skills, with an aptitude for building trust and rapport with high-net-worth clients.
3. Strong commercial awareness and a target-driven mindset.
4. Flexibility to work retail hours including weekends, evenings and public holidays.
5. Legal right to work in Australia and ability to travel locally for client appointments or events as required.

1. Clienteling
2. Visual merchandising
3. Luxury product knowledge (apparel, accessories, fragrance)
4. Point-of-sale (POS) systems
5. Customer relationship management (CRM)

Typically 1–3 years of direct experience in luxury retail, boutique or premium brand sales with measurable sales performance and client development history.

High school diploma or equivalent; tertiary qualification in fashion, retail or business is desirable but not mandatory.

Chanel fosters a culture of exacting craftsmanship, discretion and refinement; teams are expected to uphold rigorous brand standards while delivering personalised client experiences. The workplace blends creative heritage with a commercial focus, valuing product expertise and polished client interactions.