Zenith Boutique Manager

Singapore • Singapore

Friday, March 14, 2025

Zenith, a distinguished name in the luxury watch sector, operates under the esteemed umbrella of the LVMH Group, a global leader in luxury goods. Renowned for its precision and innovation, Zenith offers a unique opportunity for professionals to contribute to a legacy of excellence and craftsmanship.

1. Achieve and surpass boutique targets in alignment with the brand’s retail strategy.
2. Analyze business performance and propose actionable strategies to drive sales across product categories.
3. Optimize profitability by managing costs effectively.
4. Provide sales leadership by setting performance targets and defining relevant KPIs for team members.
5. Act as a brand ambassador, delivering exceptional experiences to VIP and walk-in clients.
6. Oversee the boutique's appearance and maintenance, ensuring alignment with brand guidelines.
7. Ensure optimal inventory management and accuracy in stock taking.
8. Coordinate with regional head office for stock replenishments and active order requests.
9. Maintain boutique timepieces, including strap changes and servicing.
10. Ensure compliance with legal, fiscal, and customs regulations.
11. Provide timely sales reporting to the Brand Director.
12. Streamline processes and define action plans for implementation.
13. Plan and communicate monthly staff programs to the regional office.
14. Integrate and train new and existing team members.
15. Conduct daily briefings to ensure target achievement and foster a motivated environment.
16. Plan the monthly roster and ensure proper grooming according to boutique guidelines.
17. Coach team members to achieve objectives through meetings, trainings, and feedback.
18. Develop and maintain strong client relationships through effective CRM activities.
19. Nurture VIP client recruitment and address client concerns promptly.
20. Monitor CRM KPIs and ensure execution of the Brand’s CRM strategy.

1. Minimum of 8 years of extensive experience in luxury retail operations.
2. At least 5 years in a relevant leadership capacity.

1. Strong leadership skills in a multicultural team environment.
2. Fluency in one or more languages in addition to English.
3. Proven track record of managing high-profile clients from diverse backgrounds.
4. Agility and adaptability to perform under pressure.
5. Strong interpersonal skills and attention to detail.
6. Proactive, can-do attitude with a creative mindset.

Minimum 5 years of experience in a leadership role within luxury retail operations, preferably in the high-end luxury watch industry.

The position offers a dynamic work environment within a prestigious luxury brand, opportunities for professional growth, and the chance to work with a diverse and talented team.

Zenith fosters a culture of innovation and excellence, encouraging its team to think strategically and approach challenges with a forward-thinking perspective. The company values diversity and inclusivity, creating a supportive and dynamic workplace.