Yves Saint Laurent Client Advisor

Saint Laurent is a Parisian maison renowned for avant-garde luxury fashion and leather goods. Operating worldwide as a premium retail brand, it is part of the Kering group and is known for rigorous standards of product craftsmanship, a fashion-forward aesthetic and a client-centric retail approach.

1. Deliver exemplary, personalised service to a discerning clientele, building long-term relationships and ensuring client retention.
2. Achieve and exceed individual and boutique sales targets through proactive selling, cross-sell and upsell techniques.
3. Execute clienteling activities including follow-ups, appointment management and tailored product recommendations.
4. Maintain meticulous visual merchandising and presentation standards to reflect brand aesthetics.
5. Operate point-of-sale systems, process transactions, returns and exchanges accurately and securely.
6. Manage stock, support inventory control and assist with deliveries, replenishment and markdown execution.
7. Support in-store events, private appointments and collaborations with the boutique team to maximise client experience.

1. Proven customer-facing aptitude with a polished, professional demeanour suited to luxury retail.
2. Strong verbal communication and interpersonal skills; ability to build rapport quickly with high-net-worth clients.
3. Commercially focused with a proven sales orientation and attention to achieving measurable targets.
4. Flexible availability to work retail hours, including weekends and evenings; reliable and punctual.
5. High standards of discretion, confidentiality and presentation appropriate for an elite luxury environment.

1. Clienteling and relationship management
2. Upselling and cross-selling techniques
3. Visual merchandising standards for luxury retail
4. Inventory and stock-management processes
5. Point-of-sale (POS) operation and cash handling
6. Appointment selling and private-client servicing

Typically 1–3 years of direct retail experience, preferably within luxury fashion or premium accessories; experience in high-end boutiques or flagship stores is strongly advantageous.

High school diploma or equivalent; tertiary study in retail, fashion, hospitality or a related discipline is desirable but not required.

Saint Laurent cultivates a refined, fashion-led workplace where precision, creativity and client discretion are valued. As part of the Kering group, the brand emphasises excellence in customer experience, collaborative team performance and adherence to global luxury retail standards.