Yves Saint Laurent Client Advisor

Saint Laurent is an iconic Parisian maison celebrated for its modern, sophisticated ready-to-wear, leather goods and accessories. The brand operates within the luxury division of the Kering Group and is recognised for rigorous aesthetic standards, strong creative direction and a global network of flagship boutiques.

1. Deliver exceptional front-of-house client service and expert after‑sales care to cultivate long‑term relationships.
2. Proactively build and manage a personalised client portfolio through clienteling, follow-ups and outreach to secure recurring business.
3. Drive individual sales targets and store KPIs by adopting a commercial, entrepreneurial approach.
4. Offer bespoke styling and product advice, creating personalised, timeless looks aligned with Maison codes.
5. Use CRM, POS and digital clienteling tools to identify business opportunities and optimise conversion.
6. Collaborate closely with front- and back-of-house colleagues, supporting service standards and team objectives.
7. Communicate professionally and transparently with clients and colleagues, representing brand values and image.
8. Adhere to company policies, visual merchandising standards and operational procedures at all times.

1. Proven experience in a client-facing role within fashion, accessories retail, luxury hospitality or premium customer service (preferred).
2. Strong commercial mindset with a demonstrable ability to meet or exceed sales and KPI targets.
3. Passion for fashion and styling, with the ability to create personalised looks and advise clients on product choices.
4. Excellent communication, active listening and interpersonal skills in English.
5. Team-oriented with a proactive, solution-focused attitude and the ability to perform in a fast-paced environment.
6. Comfortable with digital tools and quick to adopt new technologies.

1. Clienteling and relationship management
2. Personal styling and wardrobe consultancy
3. KPI-driven sales and business development
4. CRM and digital clienteling platforms
5. Point-of-sale (POS) systems
6. Strong verbal and written communication

Preferred: prior experience in luxury retail, fashion or high-end hospitality with demonstrable client service and sales results; experience building a client portfolio is highly valued.

High school diploma or equivalent; vocational training or coursework in retail, fashion merchandising or hospitality is advantageous.

Saint Laurent upholds rigorous standards of elegance, creativity and professionalism while fostering a collaborative boutique environment. The Maison values diversity and inclusion, encouraging employees to bring distinct perspectives and to grow within a fast-evolving luxury retail context.