Watchfinder & Co. Servicing Administrator

Maidstone • UK

Thursday, March 6, 2025

Watchfinder, a distinguished name in the pre-owned watch retail sector, stands as a leader with over a decade of experience. Catering to more than 14.5 million visitors annually, both online and in-store, Watchfinder has redefined the market by continuously innovating and offering dynamic solutions for buying, selling, and interacting with pre-owned watches from over fifty prestigious brands. As part of the Richemont Group, Watchfinder offers an exceptional opportunity for individuals passionate about the watch industry and eager to contribute to a transformative company.

1. Coordinate the booking in and out of watch repairs using the in-house system for external repairers.
2. Accurately enter invoice details for repairs being returned into the system.
3. Assist in tracking the status of external repairs, ensuring detailed and accurate notes and return dates are maintained.
4. Process repair estimates and gather additional information from external repairers as needed.
5. Organize and transfer repairs according to the established workflow.
6. Manage claims, identify irregular situations, and detect anomalies in any repair stages.
7. Maintain B2B communication with internal and external partners, including suppliers, workshops, and manufacturers.
8. Respond to inquiries received via the in-house dashboard efficiently.
9. Manage flow backs, PAP, and returns processes.
10. Process and allocate parts to repairs, placing orders for spare parts and straps from various suppliers.
11. Organize and maintain stock, ensuring items are stored in correct locations.
12. Update and log stock changes using the internal TS system.
13. Perform return orders and register used and unused spare parts, including precious and non-precious metals.

1. Proven ability to manage and prioritize workload effectively.
2. Strong interpersonal and communication skills.

1. Excellent time management and organizational skills.
2. Proficiency in using internal systems for tracking and logging information.
3. Ability to work cohesively within a team and independently.

Experience in a similar administrative or servicing role within the luxury retail or watch industry is preferred.

The position offers a dynamic work environment within a leading company in the luxury watch industry, with opportunities for professional growth and development.

Watchfinder fosters a culture of innovation and excellence, encouraging employees to contribute to the company's growth and success. The workplace is collaborative, with a focus on maintaining high standards of accuracy and efficiency.