Watchfinder & Co. Senior Sales Advisor

New York City • USA

Tuesday, April 8, 2025

Richemont Americas, a subsidiary of the renowned luxury conglomerate Richemont, is committed to fostering an inclusive and dynamic workplace that reflects the diverse world we inhabit. The company prides itself on embracing a multitude of backgrounds, experiences, and identities, which it believes fuels creativity and excellence. Watchfinder & Co, a part of this prestigious group, is recognized globally as a leader in the preowned luxury watch market, with operations spanning the UK, USA, France, Switzerland, and Hong Kong SAR.

1. Uphold operational excellence by mastering Watchfinder's sales fundamentals.
2. Demonstrate a proactive sales mindset and identify opportunities for business growth.
3. Support the Boutique Manager in the daily operations of the boutique.
4. Achieve individual and team sales targets and key performance indicators (KPIs).
5. Provide training and coaching to sales consultants to maintain high customer service standards.
6. Assist sales consultants with customer complaints and challenging situations.
7. Ensure customer service feedback consistently meets and exceeds company expectations.
8. Encourage team members to achieve personal, departmental, and store KPIs.

1. Empathy and natural curiosity to offer an unforgettable client experience.
2. Strong sales experience and passion for watches to meet sales targets.
3. Innovative ideas and creativity to develop memorable events and client activations.
4. Excellent structural and organizational skills to manage boutique operations.
5. Team player with strong interpersonal and empathetic competencies.

1. Business and results-driven mindset with a penchant for self-challenge.
2. Proven experience in establishing and nurturing strong client relationships.
3. Hands-on, agile, and proactive in taking initiative.

Strong experience in sales, particularly within the luxury retail sector, with a proven track record of achieving sales targets and fostering client relationships.

Expected salary range: $30 - $33 per hour, determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package, including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, access to an employee assistance program, and volunteer days off.

Richemont fosters a culture of inclusivity and innovation, encouraging employees to embrace diversity and creativity. The company values work-life balance and supports community engagement through various initiatives.