Watchfinder & Co. Parts and Service Administrator

Dallas • USA

Thursday, May 8, 2025

Watchfinder, a distinguished entity within the Richemont Group, is renowned for its commitment to diversity and inclusion, fostering a dynamic and innovative environment. As part of Richemont Americas, the company prides itself on nurturing a community where diverse talents and perspectives are celebrated, driving creativity and excellence in the luxury watch industry.

1. Order and maintain a core stock of essential parts.
2. Distribute parts to technicians and assign parts to job numbers in the repair management system.
3. Ensure parts are stored in relevant locations and update the system accordingly.
4. Complete part requests from logistics, servicing, and sales teams.
5. Coordinate the sending of watches to external contractors.
6. Initiate and complete servicing time schedules.
7. Communicate and follow up with repairers regarding pricing and estimated time of arrival.
8. Process and file invoices.
9. Collaborate with the Service Manager on external quotes.
10. Maintain a clean and operational environment.
11. Create and update parts locations as needed.
12. Manage workload efficiently to meet daily targets.
13. Contribute to improvements in parts and operational management.

1. Strong administrative or office experience preferred.
2. Experience with watches is advantageous, though training is available.
3. Ability to work collaboratively within a team.
4. Highly conscientious with a focus on continuous improvement.
5. Strong organizational skills and ability to manage personal workload.
6. Experience in a service-related environment is beneficial.

1. Administrative proficiency
2. Organizational skills
3. Team collaboration
4. Attention to detail
5. Time management
6. Communication skills

Prior experience in an administrative or service-related role is preferred, with familiarity in the watch industry being advantageous.

Compensation will be determined based on relevant skills and experience.

Richemont offers a comprehensive benefits package including medical, dental, and vision programs, health savings and flexible spending accounts, life insurance, disability benefits, and a 401(k) with employer match. Additional benefits include paid time off, wellness reimbursement, and access to an employee assistance program. Volunteer days off are also provided to encourage community engagement.

Richemont fosters a culture of inclusivity and innovation, celebrating the diversity of its workforce. The company is committed to creating an environment where employees can thrive, contributing to a vibrant and dynamic workplace that values creativity and excellence.