Tiffany & Co. Technical Services Senior Analyst

Tiffany & Co. is a renowned luxury jewelry and specialty retailer, known for its exquisite craftsmanship and iconic designs. With a commitment to quality and innovation, Tiffany & Co. continues to be a leader in the luxury market, offering a wide range of products and exceptional customer service.

1. Provide technical support and oversight for Tiffany's Premier Retail Landmark location.
2. Deliver new technologies in collaboration with external partners to support organizational growth.
3. Support existing technology unique to the location.
4. Manage incident, problem, and change management to facilitate project and support initiatives.
5. Deliver and support infrastructure technology, including lifecycle management programs.
6. Provide weekly and monthly reporting on incidents and service requests.
7. Perform trend analysis and collaborate with IT groups to resolve issues.
8. Fulfill hardware requests and manage deployment with vendors.
9. Identify gaps in processes and knowledgebase articles.
10. Develop documentation and coordinate training events with IT and Operations.
11. Manage relationships with business units, IT partners, and clients.

1. 2-4+ years experience in IT support and service delivery function
2. Experience with Windows 10, Windows 11, Apple iOS, and Office 365 Tools
3. Experience with Active Directory and User/Endpoint Management Administration
4. Excellent interpersonal, written, and oral communication skills
5. Experience with command line (e.g., PowerShell)
6. Ability to build and maintain business partnerships
7. Ability to approach technical challenges from a business perspective
8. Ability to perform basic financial analysis
9. Strong analytical and problem-solving skills

1. Technical support and service delivery
2. Windows and Apple iOS proficiency
3. Active Directory management
4. Communication skills
5. Command line proficiency
6. Business partnership development
7. Analytical and problem-solving skills

Minimum 3 years in IT support and service delivery.

Bachelor's degree in IT or equivalent certifications preferred.

The hiring range for this position is $77,010 - $104,190, dependent upon relevant skills and experience.

The role is based in New York and requires onsite availability 5 days a week, with potential weekend support. The company fosters a collaborative environment with a focus on innovation and excellence.