Tiffany & Co. Technical Services Senior Analyst

New York • USA

Friday, January 17, 2025

Tiffany & Co., a distinguished name in luxury jewelry and watches, is renowned for its timeless elegance and unparalleled craftsmanship. As part of the LVMH conglomerate, Tiffany & Co. benefits from the extensive resources and innovative spirit of one of the world's leading luxury goods groups. The brand is committed to excellence, not only in its products but also in its workplace environment, fostering a culture of creativity, collaboration, and continuous improvement.

1. Oversee the delivery and support of infrastructure technology, including lifecycle management programs.
2. Manage Cegid Point of Sale systems, VLM Automation, and endpoint technology such as PCs, MACs, mobile devices, printers, and telephones.
3. Ensure software delivery and maintenance, including new technologies, applications, and processes.
4. Provide regular reporting on incidents and service requests, performing trend analysis to resolve issues.
5. Fulfill hardware requests and manage deployments with vendors for PCs, laptops, printers, and POS devices.
6. Identify process gaps and develop documentation in collaboration with IT and Operations.
7. Coordinate training events for new and existing employees with the retail excellence team.
8. Maintain effective relationships with business units and IT partners, ensuring incidents are resolved within SLA.

1. 2-4+ years experience in IT support and service delivery.
2. Proficiency with Windows 10, Windows 11, Apple iOS, and Office 365 Tools.
3. Experience with Active Directory and User/Endpoint Management Administration.
4. Excellent interpersonal, written, and oral communication skills.
5. Experience with command line tools such as PowerShell.
6. Ability to build and maintain business partnerships.
7. Capability to approach technical challenges from a business perspective.
8. Basic financial analysis skills.
9. Strong analytical and problem-solving abilities.

1. Technical proficiency in IT support systems.
2. Strong communication and interpersonal skills.
3. Analytical and problem-solving capabilities.
4. Ability to manage and maintain business relationships.
5. Proficiency in financial analysis.

Minimum of 3 years in IT support and service delivery.

Bachelor's degree in IT or equivalent certifications preferred.

The hiring range for this position is $77,010 - $104,190, dependent on skills and experience.

Comprehensive benefits package including health, dental, and vision insurance, retirement savings plan, and employee discounts.

Tiffany & Co. fosters a culture of innovation and excellence, encouraging employees to engage in continuous learning and development. The company values diversity and inclusivity, creating an environment where creativity and collaboration thrive. As part of the LVMH group, Tiffany & Co. offers opportunities for career growth and advancement within a global luxury network.