Tiffany & Co. Team Manager

Tiffany & Co., a distinguished name in the luxury jewelry sector, is part of the prestigious LVMH group, a global leader in luxury goods. Renowned for its timeless elegance and exceptional craftsmanship, Tiffany & Co. offers a dynamic work environment where innovation and tradition coexist. Employees are encouraged to cultivate their skills and contribute to the brand's legacy of excellence.

1. Lead and develop sales, operations, and security team members to achieve or exceed business objectives and enhance the in-store experience.
2. Supervise the store in the absence of the Director, ensuring seamless operations and customer satisfaction.
3. Foster deep relationships with clients to meet or surpass sales targets and key performance indicators.
4. Motivate the team to consistently achieve store business goals.
5. Drive client development activities to nurture new and existing customer relationships.
6. Ensure exceptional customer service at every touchpoint, enhancing the Tiffany Experience Index (TEI).
7. Provide management presence on the sales floor, coaching the team to meet Tiffany's customer experience standards.
8. Optimize store hospitality and amenities to create unique customer experiences.
9. Recruit, hire, and retain top talent, fostering a high-performance culture.
10. Train, coach, and provide continuous qualitative feedback to enhance team engagement and performance.
11. Promote operational efficiency and effectiveness, challenging standards for continuous improvement.
12. Ensure exceptional operational support to drive sales and service.
13. Manage back-of-house areas efficiently, ensuring consistency with established operational procedures.

1. Minimum of 3 years of experience in luxury retail management or relevant customer-related experience such as hospitality.
2. Proven track record in sales generation and achieving business results.
3. Flexibility in working hours.
4. Demonstrated ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
5. Proficiency in Microsoft Office Suite, customer tracking systems, and point of sale (POS) systems.
6. Flexibility to perform various roles as needed by the business.

1. Leadership and team development
2. Client relationship management
3. Sales and performance management
4. Operational excellence
5. Customer service excellence
6. Flexibility and adaptability
7. Proficiency in Microsoft Office and POS systems

Minimum 3 years of experience in luxury retail management or a related customer-focused field.

Bachelor's degree preferred. Degree in Gemology is an advantage.

Competitive benefits package including opportunities for professional development and career advancement within a global luxury brand.

Tiffany & Co. fosters a culture of excellence, innovation, and inclusivity. Employees are encouraged to embrace a spirit of entrepreneurship and contribute to a collaborative environment that values diversity and creativity. The brand is committed to providing a supportive workplace where individuals can thrive and grow.