Tiffany & Co. Team Manager

London • UK

Friday, May 23, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its exceptional craftsmanship and timeless elegance. As part of the LVMH Group, Tiffany & Co. benefits from the resources and prestige of one of the world's leading luxury conglomerates. The brand is committed to fostering a culture of excellence and innovation, providing a dynamic environment for its employees to thrive.

1. Drive team accountability in delivering unparalleled service and achieving store KPIs, including sales, client experience, and operational excellence.
2. Demonstrate an entrepreneurial mindset and strategic vision that incorporates sales, client, and team development.
3. Lead by example and actively coach the team on the sales floor, supporting professional growth and development.
4. Possess a deep market understanding, insights on competitors' practices, and cultivate a strong network in respective communities to enhance the client experience.
5. Support store opening/closing procedures, workforce planning, and ensure compliance with Tiffany & Co. and LVMH procedures.
6. Create an inclusive and supportive team environment, centered on the belief that People Make the Difference.
7. Inspire clients and teams through authentic brand storytelling, effectively conveying Tiffany’s legacy of craftsmanship, brand commitment, and integrity.
8. Demonstrate active listening, connect with clients and teams by asking strategic questions, and establish lasting relationships.
9. Ensure Client Advisors develop a client development strategy and assess their results.
10. Display professionalism and exercise agility, adapting behavior and implementing feedback appropriately.
11. Empower team to reach their potential, exercise resilience, and celebrate innovation.
12. Lead by example with a positive, ambitious, and collaborative attitude, instilling an inclusive team culture of joy.
13. Motivate and guide team to exceed goals and strategically assume new, challenging assignments.
14. Propose solutions to Store Leadership when facing challenges or seeing opportunities, support team adoption of new tools, systems, and ways of working.
15. Collaborate with headquarters on testing, sharing feedback, and driving new tools deployment and roll-out.

1. Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality).
2. Proven track record in achieving sales results and cultivating relationships with a diverse client base.
3. Experienced sales and clienteling professional in an omnichannel luxury environment.
4. Experienced in deploying sales strategies and clienteling initiatives.
5. Passion for luxury retail.
6. Collaborative team player with strong interpersonal and communication skills.
7. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
8. Proficiency with Point of Sales (POS) systems, client tracking systems, and Microsoft Outlook/email.
9. Authorization to work in the United Kingdom.

1. Entrepreneurial mindset
2. Strategic vision
3. Coaching and leadership
4. Market understanding
5. Storytelling
6. Active listening
7. Professionalism
8. Agility
9. Problem-solving
10. Collaboration

Minimum of 3 years in retail or luxury retail, or relevant client-related experience.

A college/university degree is preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.

Tiffany & Co. offers a comprehensive benefits package, including opportunities for professional development and career advancement within the LVMH Group.

Tiffany & Co. fosters a culture of joy and excellence, encouraging employees to embody the brand's values through collaboration, innovation, and a commitment to quality. The workplace environment is inclusive, supportive, and centered on the belief that people make the difference.