Tiffany & Co. Team Manager

Riyadh • Saudi Arabia

Wednesday, December 11, 2024

Tiffany & Co., a distinguished name in luxury jewelry since 1837, is renowned for its exquisite craftsmanship and timeless designs. As part of the esteemed LVMH group, Tiffany & Co. continues to innovate and expand its global presence. The brand offers a dynamic work environment that fosters creativity and excellence, providing employees with opportunities to grow within the luxury retail sector.

1. Coach and guide the sales and operations teams to exceed commercial and profitability targets.
2. Lead the team to deliver extraordinary client experiences and collaborate with the Store Director.
3. Manage and motivate the team to achieve or exceed store commercial targets.
4. Cultivate client relationships to meet or exceed sales and product category targets.
5. Drive client development activities to cultivate new and existing clients.
6. Provide management presence on the sales floor, ensuring Tiffany client experience expectations are met.
7. Optimize hospitality and store amenities to create unique experiences.
8. Act on NPS performance and client feedback to improve customer service.
9. Train, coach, and provide feedback to improve team engagement and performance.
10. Ensure exceptional operational support to drive sales and service.
11. Manage back of house operations and ensure compliance with operational procedures.

1. Minimum of 5 years of sales management experience within retail or luxury retail.
2. Proven track record in sales generation and achieving commercial results.
3. Flexibility to work non-traditional hours, including nights, weekends, and holidays.
4. Proficiency with Microsoft Office software including Word, Excel, Outlook, and POS systems.
5. Strong oral and written communication skills.
6. Ability to develop new opportunities and maintain client relationships.
7. Ability to inspire trust, integrity, fairness, and professionalism.

1. Leadership and team management
2. Sales and client relationship management
3. Operational excellence
4. Communication and interpersonal skills
5. Flexibility and adaptability

Minimum 5 years of sales management experience within retail or luxury retail.

A university degree is preferred.

Employees at Tiffany & Co. enjoy a comprehensive benefits package that includes opportunities for professional development and career advancement within the LVMH group.

Tiffany & Co. promotes a culture of innovation, creativity, and excellence. The company values diversity and inclusivity, fostering an environment where employees are encouraged to cultivate an entrepreneurial spirit and deliver exceptional service.