Tiffany & Co. Team Manager

Tiffany & Co., a renowned name in luxury, is part of the LVMH Group. Known for its exquisite craftsmanship and iconic designs, Tiffany & Co. offers a unique workplace where employees are encouraged to uphold the brand's legacy of excellence and innovation. The company is committed to sustainability and creating an environment that fosters professional growth and rewards outstanding service.

1. Execute exceptional retail performance to ensure sales and service, including implementing sales strategies and reinforcing business needs and KPIs.
2. Ensure operational excellence by managing stock quality and quantity, understanding compliance, and supporting back-of-house operations.
3. Foster team spirit through collaboration, trust, and professionalism, conducting daily coaching sessions and briefings.
4. Elevate the in-store client experience by ensuring luxury presentation, behavior, and hospitality, and addressing customer issues.
5. Develop client relationships to drive loyalty and spend, cultivating new and existing customer bases and participating in events.

1. Previous experience in retail or luxury retail, or relevant customer-related experience such as luxury hospitality.
2. Experience in people management, sales generation, and achieving sales results.
3. Flexibility to work in various roles based on business needs, including sales floor and operations.
4. Willingness to work non-traditional hours, including evenings, weekends, and holidays.
5. Excellent verbal and written communication skills, with strong interpersonal skills and positive leadership models.

1. Microsoft Word
2. Excel
3. Outlook
4. Visio
5. PowerPoint
6. Client tracking systems
7. Point of Sales (POS) systems

Minimum 3 years of experience in retail or luxury retail, or relevant customer-related experience.

Tiffany & Co. fosters a culture of passion, collaboration, and innovation. Employees are part of a legacy of luxury and are encouraged to deliver exceptional service and uphold the brand's values of excellence and sustainability. The company values continuous learning and development, offering training opportunities to enhance skills and career growth.