Tiffany & Co. Team Manager

Tiffany & Co. is a renowned luxury jewelry and specialty retailer, known for its exquisite craftsmanship and iconic designs. The company is committed to providing exceptional customer experiences and fostering a culture of excellence and innovation.

1. Coach, guide, and support the sales and operations of a Tiffany store to meet or exceed commercial and profitability targets.
2. Build a climate of service excellence and lead the team to deliver extraordinary client experiences.
3. Cultivate an entrepreneurial spirit and deliver excellence in all tasks.
4. Deepen client relationships to achieve or exceed sales targets and KPIs.
5. Manage and motivate the team to consistently achieve store commercial targets.
6. Drive client development activities to cultivate new and existing clients.
7. Provide management presence on the sales floor, ensuring Tiffany client experience expectations are met.
8. Optimize hospitality and store amenities to create unique experiences.
9. Attract, hire, and retain top talent to cultivate a high-performance climate.
10. Train, coach, and provide feedback to improve team engagement and performance.
11. Ensure exceptional operational support to drive sales and service.
12. Manage efficient back-of-house operations and ensure compliance with operational procedures.

1. Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience.
2. Proven track record in sales generation and managing the achievement of commercial results.
3. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
4. Proven ability to develop new opportunities and maintain client relationships.
5. Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and POS systems.
6. Authorization to work in the United States or in the country where the position is based.

1. Strong leadership and coaching abilities
2. Excellent communication and interpersonal skills
3. Client-centric approach
4. Ability to motivate and inspire a team
5. Operational efficiency and effectiveness

Minimum of 3 years in retail or luxury retail store management or relevant customer-related experience.

A college/university degree is desired.

The hiring range for this position is $110,500 - $156,000, dependent upon candidates’ relevant skills and experience.

The company fosters a culture of excellence, creativity, and innovation, with a focus on delivering exceptional client experiences. Located in Costa Mesa, the workplace encourages an entrepreneurial spirit and values diversity and inclusion.