Tiffany & Co. Team Manager

Costa Mesa • USA

Tuesday, January 14, 2025

Tiffany & Co., a distinguished member of the LVMH Group, is renowned for its exquisite craftsmanship and unparalleled luxury in the world of watches and jewelry. As part of LVMH, Tiffany & Co. benefits from the conglomerate's extensive resources and global presence, offering employees a unique opportunity to thrive in a prestigious and innovative environment.

1. Coach and guide sales and operations teams to exceed commercial targets and enhance the client experience.
2. Collaborate with the Store Director to lead the team in delivering exceptional client services.
3. Foster client relationships to achieve sales and product category targets.
4. Motivate the team to consistently meet or exceed store commercial objectives.
5. Lead client development activities to cultivate new and existing client relationships.
6. Ensure a client-centric approach in all interactions, delivering the Tiffany Touch at every touchpoint.
7. Provide management presence on the sales floor, coaching the team to meet Tiffany client experience standards.
8. Optimize hospitality and store amenities to create unique client experiences.
9. Act on client feedback to enhance customer service.
10. Attract, hire, and retain top talent to maintain a high-performance climate.
11. Train and coach team members, providing feedback and utilizing performance management processes.
12. Promote diversity and inclusivity within the team.
13. Champion operational efficiency and challenge standards for continuous improvement.
14. Ensure compliance with internal control procedures.

1. Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience.
2. Proven track record in sales generation and achieving commercial results.
3. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
4. Proven ability to develop new opportunities and maintain client relationships.
5. Proficiency with Microsoft Office Suite and client tracking systems.
6. Authorization to work in the United States.

1. Leadership and team management
2. Client relationship development
3. Sales and commercial acumen
4. Operational efficiency
5. Communication and interpersonal skills
6. Problem-solving and decision-making

A minimum of 3 years in retail or luxury retail store management or relevant customer-related experience is required.

A college or university degree is desired.

The hiring range for this position is $110,500 to $156,000, dependent on relevant skills and experience.

Comprehensive benefits package including health, dental, and vision insurance, retirement savings plan, and employee discounts.

Tiffany & Co. fosters a culture of excellence, creativity, and innovation, where employees are encouraged to cultivate an entrepreneurial spirit and deliver outstanding client experiences. The company values diversity and inclusivity, creating an environment where people who like people thrive.