Tiffany & Co. Team Manager, Client Care Centre

Sydney • Australia

Monday, December 9, 2024

Tiffany & Co., a distinguished name in luxury since 1837, is renowned for its exquisite craftsmanship and iconic designs that have become synonymous with elegance and sophistication. As part of the LVMH group, Tiffany & Co. offers unparalleled opportunities within the luxury retail sector, boasting nearly 300 stores worldwide and a commitment to excellence in both product and service.

1. Ensure the store exceeds sales and profitability targets while delivering exceptional customer service.
2. Lead, develop, and support staff to achieve individual sales plans with a focus on client development.
3. Build and maintain relationships with internal and external clients.
4. Nurture and expand the client portfolio through strategic commercial outreach.
5. Support the Store Director in organizing and hosting client events.
6. Create exceptional client experiences, consistently exceeding expectations.
7. Master product and sales training modules.
8. Supervise, develop, and train designated staff and supervisors.
9. Assist with recruitment and onboarding of new employees.
10. Manage key-holder responsibilities, including opening and closing the store.

1. Minimum three years of supervisory or management experience.
2. Proven sales experience in retail or customer-related fields such as hospitality, events, or banking.
3. Experience in sales generation and achieving sales targets.
4. Proven ability to work in a fast-paced, dynamic environment.
5. Flexibility to work various roles and non-traditional hours.

1. Ability to inspire trust, integrity, and professionalism.
2. Strong leadership and team development skills.
3. Excellent communication and interpersonal skills.
4. Proficiency in organizing and managing events.
5. Adaptability to changing business needs.

Minimum of five years of relevant experience in supervisory or management roles, with a focus on sales and customer service.

Salary range between $80,000 - $95,000 based on experience, with additional bonuses and incentives.

Generous employee discounts, milestone gifts, and endless career opportunities within LVMH. Continuous training and upskilling opportunities, supported by a dynamic and experienced management team.

Tiffany & Co. fosters a high-performing, caring, and dynamic team environment, with a culture that emphasizes wellbeing, innovation, and growth. Employees are encouraged to pursue career development within the largest luxury group, LVMH.