Tiffany & Co. Team Manager

Charlotte USA

Wednesday, January 29, 2025

Tiffany & Co., a distinguished name in the realm of luxury jewelry, is part of the esteemed LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Tiffany & Co. offers a dynamic and inspiring environment where creativity and entrepreneurial spirit are celebrated. The brand is dedicated to fostering a culture of inclusivity and high performance, providing its employees with opportunities for growth and development within the prestigious LVMH family.

1. Lead and support sales, operations, and security teams to achieve commercial targets and enhance the Tiffany store experience.
2. Oversee store operations in the absence of the Director, ensuring seamless execution of all activities.
3. Cultivate and deepen client relationships to meet or exceed sales and product category targets.
4. Motivate and manage the team to consistently achieve store commercial objectives.
5. Drive client development activities to expand and nurture the client base.
6. Deliver exceptional client experiences, embodying the Tiffany Touch at every interaction.
7. Provide management presence on the sales floor, coaching the team to uphold Tiffany client experience standards.
8. Optimize hospitality and store amenities to create unique client experiences.
9. Act on client feedback to continuously improve customer service.
10. Attract, hire, and retain top talent, fostering a high-performance culture.
11. Train, coach, and provide feedback to enhance team engagement and performance.
12. Ensure operational efficiency and compliance with internal control procedures.

1. Minimum of 3 years of retail or luxury retail store management experience or relevant customer-related experience.
2. Proven track record in sales generation and achieving commercial results.
3. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
4. Proficiency with Microsoft Office Suite and client tracking systems.
5. Authorization to work in the United States.

1. Strong leadership and team management skills.
2. Excellent communication and interpersonal abilities.
3. Client-centric approach with a passion for delivering exceptional service.
4. Ability to develop and maintain client relationships.
5. Operational efficiency and attention to detail.

Minimum of 5 years in retail or luxury retail store management, with a focus on sales and client relations.

A college or university degree is preferred.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Tiffany & Co. fosters a culture of excellence, creativity, and inclusivity. Employees are encouraged to embody the brand's values of innovation and entrepreneurial spirit, while working in a collaborative and supportive environment. The company is committed to personal and professional growth, offering a wealth of opportunities within the prestigious LVMH group.