Tiffany & Co.

Team Manager

Tiffany & Co. is a renowned luxury jewelry and specialty retailer, known for its exquisite craftsmanship and iconic designs. With a rich heritage, the company is committed to providing exceptional service and creating memorable experiences for its clients.

1. Support the Store Manager/Sales Manager in leading and developing the sales, operations, and security teams.
2. Assume oversight for the store in the absence of the Store Manager/Sales Manager.
3. Build relationships with internal and external clients to enhance the Tiffany store experience.
4. Manage and motivate the team to achieve or exceed store sales targets.
5. Demonstrate sales leadership by actively engaging on the sales floor.
6. Drive business through key product pillars and KPIs.
7. Communicate corporate strategies and initiatives to Client Advisors.
8. Partner with Store/Sales Manager to deliver sales plans and strategies.
9. Use sales reporting tools to create recommendations for increasing sales.
10. Drive client development activities to cultivate new and existing clients.
11. Ensure Client Advisors capture meaningful customer data.
12. Champion operations efficiency and ensure compliance with internal control procedures.
13. Attract, hire, and retain top talent to cultivate a high-performance climate.

1. Minimum of 3 years of retail or luxury retail management experience or relevant customer-related experience.
2. Proven track record in sales generation and managing sales results.
3. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
4. Proven ability to develop new opportunities and maintain client relationships.
5. Proficiency with Microsoft Office and Point of Sales (POS) systems.
6. Strong leadership skills and ability to engage and motivate team members.
7. Strong verbal and written communication skills.
8. Ability to work in a fast-paced, changing environment.

1. Sales leadership
2. Client relationship management
3. Operational efficiency
4. Talent management
5. Communication
6. Flexibility

Minimum 5 years

A college/university degree is preferred. Graduate gemologist degree or previous Gemological Institute of America (GIA) coursework is preferred.

Located in Amsterdam, the workplace culture at Tiffany & Co. emphasizes luxury, client service excellence, and a commitment to high standards. The company fosters an environment of growth and development for its employees.