Tiffany & Co.

Store Director

Tiffany & Co. is renowned for its exquisite craftsmanship, timeless design, and commitment to corporate sustainability. The company is dedicated to delivering the Tiffany Experience to each client and recognizes and rewards excellence in service.

1. Lead, develop, and support the sales and operations of a Tiffany store to meet or exceed sales and profitability targets.
2. Build a climate of service excellence and lead the team to deliver extraordinary client experiences.
3. Cultivate an entrepreneurial spirit and deliver excellence in all activities.
4. Build spheres of influence within the store, the mall, and the city.
5. Deepen client relationships to achieve commercial targets and drive loyalty.
6. Identify business opportunities and implement actions to achieve or exceed sales targets.
7. Manage and inspire the team to drive business through key product pillars.
8. Elevate the in-store experience by delivering memorable moments.
9. Lead and coach based on NPS scores to enhance the Tiffany Experience.
10. Ensure continuous Guest Experience management presence on the sales floor.
11. Optimize hospitality and store amenities to create unique experiences.
12. Hire and develop talent to ensure a winning team and create a best-in-class service and selling organization.
13. Prioritize diversity and cultivate inclusive environments.
14. Assess capabilities and build development plans to grow talent at all levels.

1. Minimum of 7-10 years of sales management experience in retail or luxury retail or relevant client-related experience.
2. Proven track record in sales generation and managing sales goals.
3. Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
4. Proven ability to develop new opportunities and maintain client relationships.
5. Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, PowerPoint, client tracking systems, and POS systems.
6. Authorization to work in the United States.

1. Strong leadership and decision-making skills.
2. Ability to inspire and motivate a team.
3. Excellent client relationship management.
4. Strong communication and interpersonal skills.

Minimum of 7-10 years of sales management experience in retail or luxury retail or relevant client-related experience.

A college/university degree is desired.

Opportunities for career growth and development.

The company fosters a culture of service excellence, creativity, and innovation, with a focus on people making the difference. The role is based in Short Hills, United States.