Tiffany & Co. Servicing Operations Specialist

Queens • USA

Saturday, May 17, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, is part of the larger LVMH conglomerate, renowned for its commitment to excellence and innovation. As an employer, Tiffany & Co. offers a dynamic environment where creativity and craftsmanship are at the forefront, providing employees with opportunities to thrive in a prestigious and globally recognized brand.

1. Provide cross-functional coverage in varying departments to ensure business goals are met.
2. Efficiently and accurately process and analyze repair orders and material inventory.
3. Identify and communicate potential order issues.
4. Ensure accuracy of order information, including item description and repair requests.
5. Act as a liaison between the Service Center and internal customers and vendors.
6. Respond professionally to communications in a timely manner.
7. Collaborate with management on repair service issues and customer escalations.
8. Assist management with projects and tasks to meet business needs.
9. Advocate for internal customers by resolving issues across departments.
10. Identify opportunities for process improvement and collaborate with relevant parties.

1. Undergraduate degree
2. Minimum 3 years of business experience with a strong operational background
3. Experience in operations, technical, or luxury retail environments
4. Proficiency with Microsoft Excel, Word, and Outlook
5. Knowledge of AS400, MIPS, POS, Salesforce, or Compass
6. Flexible work schedule with the ability to work overtime, including weekends
7. Customer service orientation
8. Strong attention to detail
9. Excellent English verbal and written communication skills
10. Ability to shift tasks to meet daily business needs
11. Demonstrated agility in task transition
12. Comfortable in a fast-paced environment
13. Strong initiative and ability to work independently
14. Ability to identify and resolve areas for improvement
15. Excellent organizational skills for managing multiple tasks
16. Ability to collaborate and influence without direct authority

1. Operational proficiency
2. Cross-functional collaboration
3. Communication and liaison skills
4. Detail-oriented analysis
5. Customer service expertise
6. Process improvement identification
7. Organizational and multitasking abilities
8. Independent initiative

A minimum of 3 years of business experience with a strong operational background is required, ideally within an operations, technical, or luxury retail environment.

Undergraduate degree

The hiring range for this position is $25 - $34 per hour, dependent on the candidate's relevant skills and experience.

Tiffany & Co. offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Tiffany & Co. fosters a culture of excellence and innovation, encouraging employees to contribute to the brand's legacy of luxury and craftsmanship. The company values creativity, collaboration, and a commitment to quality, providing a supportive environment for professional growth.