Tiffany & Co. Senior Client Advisor

Sydney • Australia

Thursday, April 3, 2025

Tiffany & Co., a distinguished entity within the LVMH conglomerate, is renowned for its timeless elegance and innovative design in the luxury jewelry sector. With a legacy spanning over 185 years, Tiffany & Co. continues to set the benchmark for craftsmanship and creative excellence. As part of LVMH, employees benefit from the resources and opportunities of the world's largest luxury group, fostering a culture of collaboration, innovation, and growth.

1. Cultivate strong customer relationships to achieve individual Annual Net Sales plan, adhering to the highest standards of customer service.
2. Assist customers with merchandise selections using consultative and strategic selling skills.
3. Foster personalized customer interactions to enhance client repeat rate.
4. Embody and inspire luxury standards in presentation and behavior.
5. Address and resolve customer issues or complaints effectively.
6. Support store initiatives and company efforts as an active team member.
7. Ensure health, safety, and welfare compliance in the workplace.
8. Mentor and coach Client Advisors to achieve their sales plans.

1. Minimum of two years of retail experience, preferably in the jewelry industry.
2. Previous expert selling experience.
3. Demonstrable problem-solving ability.
4. Strong customer service ethics.
5. Excellent communication skills, both verbal and written.
6. Proficiency in Word, Excel, and CRM systems.
7. Flexible availability, including evenings, weekends, and public holidays.
8. Previous experience in a luxury retail environment.
9. Previous senior sales experience.
10. Gemology Certificate/Diploma preferred.

1. Strategic selling and clienteling skills.
2. Strong interpersonal and communication skills.
3. Proficiency in Microsoft Office and CRM.
4. Problem-solving and conflict resolution skills.
5. Leadership and mentoring abilities.

Minimum of five years of experience in luxury retail, with a focus on jewelry sales.

Gemology Certificate/Diploma preferred.

Generous salary, employee merchandise benefits, and milestone gifts. Opportunities for career advancement within LVMH. Comprehensive training and up-skilling programs. Mentoring from experienced management. Global networking and cross-collaboration opportunities. Wellbeing and Charitable Giving/Volunteering Program.

Tiffany & Co. fosters a workplace culture that values passion, kindness, and professional commitment. Employees are encouraged to uphold high standards and continuously educate themselves on new collections and the evolving luxury market. The company is dedicated to delivering the Tiffany Experience, which emphasizes creating connections, providing personalized experiences, and honoring the Tiffany legacy. This commitment to excellence is recognized and rewarded, creating a unique and inspiring work environment.