Tiffany & Co. Senior Client Advisor

Sydney • Australia

Monday, December 23, 2024

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its elegance, innovative design, and fine craftsmanship. As part of the LVMH group, Tiffany & Co. offers employees the opportunity to work within a prestigious global luxury conglomerate, fostering an environment of creativity, excellence, and professional growth.

1. Cultivate strong customer relationships and execute the Tiffany Touch to meet individual Annual Net Sales plans.
2. Assist customers with merchandise selections using strategic selling skills in line with Tiffany & Co. training standards.
3. Cultivate customers through personalized interactions to achieve a high client repeat rate.
4. Embody and inspire the highest luxury standards in presentation and behavior.
5. Manage customer issues and complaints effectively.
6. Support the store team and company initiatives as an active member.
7. Ensure health, safety, and welfare compliance in the workplace.
8. Mentor and coach Client Advisors to achieve their sales plans.

1. Minimum five years of retail experience, preferably within the jewelry industry.
2. Previous senior sales experience in a luxury retail environment.
3. Gemology Certificate/Diploma preferred.

1. Expert selling and problem-solving abilities.
2. Strong customer service ethics.
3. Excellent verbal and written communication skills.
4. Proficiency in Word, Excel, and CRM systems.
5. Flexible availability, including evenings, weekends, and public holidays.

Minimum five years of retail experience, preferably within the jewelry industry, with previous senior sales experience in a luxury retail environment.

Gemology Certificate/Diploma preferred.

Generous salary, employee merchandise benefits, and milestone gifts. Opportunities for career advancement within LVMH, continuous training, and individual up-skilling. A vibrant, positive team environment with a focus on collaboration, innovation, and growth. Wellbeing and Charitable Giving/Volunteering Program.

Tiffany & Co. fosters a workplace culture that values passion, kindness, and professional commitment. Employees are expected to deliver the Tiffany Experience, characterized by creating connections, providing personalized experiences, and honoring the Tiffany legacy. The company emphasizes continuous education about new merchandise collections and the evolving luxury market, ensuring a workplace like no other.