Tiffany & Co. Senior Client Advisor

Perth • Australia

Thursday, March 20, 2025

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its elegance, innovative design, and fine craftsmanship. As part of the LVMH group, Tiffany & Co. offers a dynamic workplace where employees are encouraged to build on a rich heritage of celebrated artistry and excellence. The brand is committed to fostering a culture of collaboration, innovation, and growth, providing endless career opportunities within the world's largest luxury group.

1. Cultivate strong customer relationships to achieve individual Annual Net Sales plans, adhering to the Tiffany Touch and highest customer service standards.
2. Assist customers with merchandise selections using consultative and strategic selling skills.
3. Cultivate customers through personalized interactions and practices to achieve high client repeat rates.
4. Embody and inspire the highest luxury standards in presentation and behavior.
5. Manage customer issues and complaints effectively.
6. Support the store team and company initiatives.
7. Ensure health and safety compliance in the workplace.
8. Mentor and coach Client Advisors to achieve their sales plans.

1. Minimum two years of retail experience, preferably within the jewelry industry.
2. Previous expert selling experience.
3. Demonstrable problem-solving ability.
4. Strong customer service ethics.
5. Excellent verbal and written communication skills.
6. Strong computer skills, including proficiency in Word, Excel, and CRM.
7. Flexible working availability, including evenings, weekends, and public holidays.
8. Previous experience in a luxury retail environment.
9. Previous senior sales experience.
10. Gemology Certificate/Diploma preferred.

1. Strategic selling and clienteling skills.
2. Strong interpersonal and communication skills.
3. Proficiency in CRM and Microsoft Office Suite.
4. Problem-solving and conflict resolution skills.
5. Ability to mentor and coach junior staff.

Minimum of 5 years in a luxury retail environment with a focus on jewelry sales.

Gemology Certificate/Diploma preferred.

Generous salary, employee merchandise benefits, milestone gifts, and a culture focused on collaboration, innovation, wellbeing, and growth. Opportunities for training, mentoring, and global networking. Wellbeing and Charitable Giving/Volunteering Program. A vibrant, socially connected team environment.

Tiffany & Co. fosters a workplace culture that values passion, kindness, and professional commitment. Employees are held to high standards and are encouraged to continuously educate themselves about new merchandise collections and the evolving luxury market. The company's respect and love for the brand create a unique workplace environment where the Tiffany Experience is paramount.