Tiffany & Co. Senior Client Advisor

Melbourne • Australia

Friday, January 10, 2025

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its timeless elegance, innovative design, and exquisite craftsmanship. As part of the LVMH group, Tiffany & Co. offers its employees unparalleled opportunities for career growth within the world's largest luxury conglomerate. The brand is committed to maintaining the highest standards of quality and service, fostering a culture of collaboration, innovation, and professional development.

1. Cultivate strong customer relationships to achieve individual Annual Net Sales plans, embodying the Tiffany Touch and upholding the highest standards of customer service.
2. Assist customers with merchandise selections using consultative and strategic selling skills as per Tiffany & Co. training modules.
3. Engage in personalized interactions to cultivate customer loyalty and achieve a high client repeat rate.
4. Embody and inspire luxury standards in presentation and behavior.
5. Manage customer issues and complaints effectively.
6. Support the store team in achieving sales targets through mentoring and coaching.
7. Ensure health, safety, and welfare compliance in the workplace.

1. Minimum of two years of retail experience, preferably within the jewelry industry.
2. Previous experience in luxury retail and senior sales roles.
3. Gemology Certificate/Diploma preferred.

1. Expert selling skills with a strong customer service ethic.
2. Excellent verbal and written communication skills.
3. Proficiency in Microsoft Word, Excel, and CRM systems.
4. Problem-solving ability.
5. Flexible availability, including evenings, weekends, and public holidays.

A minimum of five years of relevant experience is required, with a preference for those with a background in luxury retail environments.

Generous salary with employee merchandise benefits and milestone gifts. Opportunities for career advancement within LVMH, continuous training, and individual up-skilling. A vibrant team environment focused on collaboration, innovation, and growth. Access to global networking and cross-collaboration opportunities. Participation in a Wellbeing and Charitable Giving/Volunteering Program.

Tiffany & Co. maintains a workplace culture that is passionate, kind, and professionally committed, with a focus on high standards and continuous education about new merchandise collections and the evolving luxury market. The Tiffany Experience is a hallmark of the brand, ensuring each client interaction is unique and memorable.