Tiffany & Co.

Senior Client Advisor

Tiffany & Co. is one of the world’s most recognizable luxury jewelry brands, synonymous with elegance, innovative design, fine craftsmanship, and creative excellence. With a legacy of exquisite designs and romantic ideals, Tiffany & Co. has built a reputation for the finest jewelry and effortless style. The company is part of the world's largest luxury group, LVMH, and is committed to corporate sustainability.

1. Understand and execute on pre-determined individual Annual Net Sales plan by cultivating strong customer relationships.
2. Assist customers with merchandise selections using consultative and strategic selling skills.
3. Cultivate customers with personalized interactions.
4. Learn and execute practices to achieve high client repeat rate.
5. Embody and inspire the highest luxury standards in presentation and behavior.
6. Manage customer issues and complaints.
7. Become an active member of the store team to support store and company initiatives.
8. Ensure health, safety, and welfare compliance at work.
9. Support Client Advisors in achieving their sales plans through mentoring and coaching.

1. Minimum two years retail experience, preferably within the jewelry industry.
2. Previous expert selling experience.
3. Demonstrable problem-solving ability.
4. Strong customer service ethics.
5. Excellent communication skills – verbal and written.
6. Strong computer skills – Word, Excel, and CRM.
7. Flexible working availability, including evenings, weekends, and public holidays.
8. Previous experience in a luxury retail environment.
9. Previous senior sales experience.
10. Gemology Certificate/Diploma preferred.

Minimum 5 years

Generous salary, employee merchandise benefits, and milestone gifts.High performing, caring, fun, and dynamic team.Culture focused on collaboration, innovation, wellbeing, and growth.Endless career opportunities with LVMH.Never-ending training and individual up-skilling opportunities.Great mentoring from a highly experienced management team.Global opportunities for networking and cross-collaboration.Wellbeing and Charitable Giving/Volunteering Program.A vibrant, positive, and socially connected team environment.

Tiffany & Co. fosters a workplace culture that values passion, kindness, and professional commitment. Employees are expected to deliver the Tiffany Experience, which emphasizes creating connections, providing personalized experiences, and honoring the Tiffany legacy. The company is located on Collins Street in Melbourne, offering a vibrant and socially connected team environment.