Tiffany & Co. Senior Analyst, Incident Management

Parsippany • USA

Thursday, February 13, 2025

Tiffany & Co., a distinguished name in luxury jewelry, is part of the LVMH Group, a global leader in luxury goods. As an employer, Tiffany & Co. is renowned for its commitment to excellence and innovation, offering a dynamic work environment where employees are encouraged to grow and excel in their careers.

1. Oversee and manage the entire lifecycle of major incidents, ensuring timely and effective resolution.
2. Continuously review and improve incident management processes to enhance efficiency and effectiveness.
3. Lead and mentor the major incident management team, fostering a collaborative and high-performance environment.
4. Oversee the tools and systems used for incident management, ensuring they are effective, up-to-date, and meet organizational requirements.
5. Assist with the transition to support coordination, ensuring smooth handovers and effective incident flow.
6. Analyze trends to identify and prevent future major incidents, implementing proactive measures to mitigate risks.
7. Serve as a backup for Change Management and Problem Management, providing support and ensuring continuity of operations.
8. Collaborate with IT leadership, problem management, application support teams, vendors, and managed service providers (MSPs) to ensure seamless incident management and resolution.

1. Proven experience in IT Service Management, with a focus on major incident management.
2. Strong leadership and team management skills, with the ability to mentor and develop team members.
3. In-depth knowledge of incident management tools and systems, with the ability to evaluate and implement improvements.
4. Excellent analytical and problem-solving skills, with the ability to analyze trends and implement proactive measures.
5. Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders.
6. ITIL certification or equivalent.

1. Leadership and team management
2. Incident management tools and systems proficiency
3. Analytical and problem-solving
4. Communication and interpersonal
5. Collaboration with stakeholders

Minimum 3 years of experience in IT Service Management, focusing on major incident management.

Tiffany & Co. offers a comprehensive benefits package that includes health insurance, retirement plans, and employee discounts on luxury products.

The culture at Tiffany & Co. is one of innovation and excellence, where employees are valued for their contributions and encouraged to grow professionally. The company fosters a collaborative environment that emphasizes teamwork and continuous improvement.