Tiffany & Co. Retail Training Manager

Tokyo • Japan

Wednesday, December 18, 2024

Tiffany & Co., a distinguished name in the luxury watches and jewelry sector, is renowned for its timeless elegance and exceptional craftsmanship. As part of the LVMH group, Tiffany & Co. benefits from the extensive resources and global reach of this leading luxury conglomerate, offering unparalleled opportunities for career growth and development within the luxury retail industry.

1. Collaborate with the HQ Retail Training Director to update and advise on seasonal education initiatives.
2. Conduct regular reviews and analyses of training procedures and materials to assess their impact on store performance.
3. Evaluate the effectiveness of training programs through sales results and client satisfaction feedback.
4. Visit regional retail boutiques to work closely with Client Advisors and Regional Sales Directors.
5. Observe Client Advisors' interactions with clients to identify areas for improvement.
6. Assist Client Advisors in developing storytelling skills and personal narratives.
7. Organize role-playing activities to simulate challenging client scenarios, such as overcoming objections.
8. Implement various sales training techniques, including gamification, case studies, and group activities.

1. Proven work experience as a Retail Trainer, Sales Trainer, or in a similar role.
2. Understanding of luxury retail, client experience, and selling skills, with luxury sector experience preferred.
3. Availability to travel to retail stores as needed.
4. Ability to manage the full training cycle, including in-person activities and digital learning platforms.
5. Excellent presentation skills.
6. Capability to motivate Client Advisors to achieve sales goals.
7. Additional certification in training is advantageous.
8. Willingness to work on weekdays and occasionally on weekends.
9. Proven ability to work independently from direct management.
10. Ability to assess business needs of a retail store based on specific KPI indicators.

1. Presentation and persuasion techniques
2. Sales training methodologies
3. Storytelling and narrative development
4. Analytical skills for performance measurement
5. Interpersonal communication
6. Motivational skills
7. Ability to work independently

Minimum of 5 years of experience in a relevant training role within the retail sector.

The position offers a comprehensive benefits package, including opportunities for professional development and career advancement within a prestigious luxury brand.

Tiffany & Co. fosters a culture of excellence and innovation, encouraging employees to push the boundaries of luxury retail. The company values creativity, collaboration, and a commitment to delivering exceptional client experiences.