Tiffany & Co. Retail Trainer

Tokyo • Japan

Monday, March 10, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, is renowned for its timeless elegance and exceptional craftsmanship. As part of the LVMH conglomerate, Tiffany & Co. offers unparalleled opportunities for career growth and development within a global network of prestigious brands. The company is committed to fostering a culture of excellence and innovation, providing its employees with a dynamic and rewarding work environment.

1. Regularly review and analyze training procedures and materials to measure their impact on individual performance.
2. Assess and analyze the effectiveness of training through sales results and customer satisfaction feedback.
3. Observe client advisors' interactions with customers to identify areas for improvement.
4. Support client advisors in developing storytelling skills and personal narratives.
5. Conduct role-playing exercises to simulate challenging customer scenarios, such as overcoming objections.
6. Apply various sales training techniques, including gamification, case studies, and group activities.

1. Experience as a retail trainer, sales trainer, or in a similar role.
2. Understanding of luxury retail, customer experience, and sales skills (experience with luxury brands preferred but not required).
3. Ability to manage the entire training cycle, including face-to-face activities and learning platforms.
4. Excellent presentation skills.
5. Ability to motivate client advisors to achieve sales targets.
6. Capability to assess retail business needs based on specific KPI indicators.
7. Possession of training-related qualifications is advantageous.
8. Availability to work on weekends and public holidays due to store assignment.

1. Presentation skills
2. Motivational skills
3. Analytical skills
4. Storytelling skills
5. Sales training techniques

A minimum of 3 years of experience in a relevant field is required.

Employees enjoy a comprehensive benefits package, including opportunities for professional development within a prestigious global brand.

Tiffany & Co. fosters a culture of innovation, excellence, and inclusivity. The brand values creativity and collaboration, offering a supportive environment where employees are encouraged to grow and excel in their careers.