Tiffany & Co. Retail Learning Coach

Tiffany & Co., a distinguished member of the LVMH Group, is renowned for its exquisite jewelry and exceptional craftsmanship. As an employer, Tiffany & Co. is committed to upholding the highest standards of service and sustainability, fostering a culture that values heritage while embracing innovation and change. The company offers a dynamic environment where employees are encouraged to excel and contribute to a legacy of luxury and elegance.

1. Partner with store leaders and retail teams to observe, monitor, and coach to ensure high sales and service standards.
2. Develop leadership skills within the team to enhance confidence and capability.
3. Create knowledgeable Tiffany Brand Ambassadors with a strategic approach to selling and client development.
4. Monitor daily client interactions and provide feedback to improve sales team performance.
5. Identify store opportunities through observation and data analysis, creating learning and coaching plans.
6. Lead by example to support a culture of coaching and feedback.
7. Collaborate with store leadership to structure and deliver motivational learning sessions.
8. Facilitate impactful in-store onboarding and induction for new hires.
9. Ensure execution of the retail training strategy and assess the impact of learning initiatives.
10. Drive client satisfaction by applying learning to enhance brand desirability and sales results.

1. Minimum 5 years of training and development experience in the luxury brand or service industry.
2. Experience in retail leadership.
3. Proven track record in effective coaching.
4. Strong facilitation, communication, and interpersonal skills.
5. Ability to interact with all levels of employees.
6. Strong self-awareness and composure in all circumstances.
7. Ability to empower teams and hold self and others accountable.
8. Flexibility to motivate and inspire diverse teams.
9. Confidence in taking initiative and identifying appropriate actions.
10. Willingness to work evenings and weekends.
11. Willingness to travel as needed.

1. Effective coaching and mentoring abilities.
2. Strong communication and facilitation skills.
3. Interpersonal skills to engage with diverse teams.
4. Analytical skills for identifying opportunities and creating coaching plans.
5. Ability to foster a learning environment and mindset.

Minimum 5 years of training and development experience in the luxury brand or service industry, with retail leadership experience.

Tiffany & Co. offers a comprehensive benefits package, including opportunities for professional growth and development within the luxury retail sector.

Tiffany & Co. fosters a culture of excellence, innovation, and sustainability. The company values its rich heritage while embracing change and encouraging employees to contribute to a legacy of luxury and service excellence. The workplace environment is dynamic, supportive, and focused on continuous improvement and client satisfaction.