Tiffany & Co. Retail Learning Coach
Tiffany & Co., a distinguished name in luxury jewelry and part of the LVMH conglomerate, is renowned for its exquisite craftsmanship and timeless designs. As an employer, Tiffany & Co. fosters a culture of innovation and excellence, encouraging its employees to uphold the brand's legacy while contributing to its future growth.
- Lead in-the-moment coaching and feedback sessions with Client Advisors and Team Managers on the sales floor, focusing on client experience, relationships, selling, and leadership skills.
- Evaluate performance using Key Performance Indicators such as sales, Average Unit Retail (AUR), conversion rates, and Net Promoter Scores.
- Collaborate with Store Directors and Team Managers to develop 30-60-90 day coaching plans for mid-to-low performers.
- Drive the implementation of training programs to ensure they translate into daily in-store behaviors.
- Facilitate the onboarding process for new Client Advisors, ensuring adherence to Tiffany & Co.'s client experience and selling expectations.
- Minimum 3-5 years of retail experience in a luxury environment, including roles in sales and people leadership.
- Proven track record in sales, client relationships, and performance-based coaching.
- Experience in driving change, tracking results, and assessing retail KPIs.
- Strong leadership and interpersonal skills.
- Ability to assess and influence store needs through collaboration with headquarters and market teams.
- Excellent communication and presentation skills.
- Flexibility to work varied shifts, including days, nights, weekends, and holidays.
Minimum 5 years of experience in a luxury retail environment or elevated client-related roles.
The hiring range for this position is $92,310 to $124,890, dependent on relevant skills and experience.
Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.
Tiffany & Co. thrives on a culture of creativity and excellence, where employees are encouraged to innovate and contribute to the brand's enduring legacy. The workplace is collaborative and supportive, fostering professional growth and development.

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