Tiffany & Co. Retail Excellence Director

Tiffany & Co., a distinguished name in luxury jewelry, operates under the umbrella of LVMH, a global leader in luxury goods. Renowned for its timeless elegance and iconic designs, Tiffany & Co. offers a dynamic and inspiring work environment where innovation and tradition harmoniously coexist. As part of LVMH, employees benefit from a vast network of resources and opportunities for professional growth within the luxury sector.

1. Collaborate with corporate and store leadership to enhance retail performance across Thailand and Vietnam.
2. Design and implement management tools and KPIs to optimize store operations.
3. Monitor and review store performance, partnering with store leaders to improve sales, client experience, and productivity.
4. Lead and develop retail training programs to achieve learning and performance goals.
5. Liaise with departments to define action plans following mystery shopping results.
6. Ensure stores reflect the Tiffany brand image consistently.
7. Drive operational excellence by monitoring inventory flows and team productivity.
8. Lead retail projects, including new store openings and renovations.

1. 15+ years of experience in retail operations and training within luxury retail.
2. 5+ years of retail leadership experience.
3. Bachelor's degree or higher.
4. Significant experience in retail operations, analytics, KPIs, and training in a luxury company.
5. In-depth knowledge of the luxury market and client experience standards.

1. Strong consultative and coaching abilities.
2. Expertise in training and facilitation.
3. Excellent communication and problem-solving skills.
4. Ability to collaborate and lead in a team environment.
5. Agility and entrepreneurial spirit.
6. Proficiency in English, both verbal and written.

Minimum of 10 years in relevant roles, with experience in both country operational and regional/global roles preferred.

Bachelor's degree or higher.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Tiffany & Co. fosters a culture of excellence and innovation, encouraging employees to push boundaries while upholding the brand's rich heritage. The workplace is collaborative and inclusive, offering opportunities for personal and professional growth within a supportive environment.