Tiffany & Co. Retail Coach

Brisbane • Australia

Thursday, May 8, 2025

Tiffany & Co., a distinguished entity within the LVMH conglomerate, stands as a beacon of luxury in the jewelry industry, renowned for its exquisite craftsmanship and timeless elegance. With a legacy spanning over 185 years, Tiffany & Co. is synonymous with innovative design and creative excellence. Employees at Tiffany & Co. are integral to perpetuating the brand's storied heritage, delivering unparalleled service and honoring the Tiffany Experience that celebrates every client's special moments.

1. Mentor and develop Boutique Leaders and Client Advisors in delivering premium in-store experiences and clienteling skills.
2. Ensure sales and service standards are consistently upheld across the market.
3. Support leadership teams by coaching Client Advisors through real-time feedback on sales floor interactions.
4. Collaborate with store leaders to identify opportunities for improvement using sales dashboards and NPS scores.
5. Partner with leadership and HR to review sales and KPI performance of stores and individual Client Advisors.
6. Deliver comprehensive training programs on client services, sales techniques, and product knowledge.
7. Assess and review the impact of training to reinforce learning outcomes.

1. Strong facilitation, communication, and interpersonal skills.
2. Ability to interact effectively with all levels of employees.
3. Exhibits strong self-awareness and accountability.
4. Empowers teams and instills confidence.
5. Fosters a learning environment and embraces challenges.

1. Facilitation and training skills.
2. Strong communication and interpersonal skills.
3. Ability to empower and motivate teams.
4. Strategic thinking and problem-solving skills.

Minimum 5 years of senior leadership experience in results-driven, premium customer service businesses. Jewelry and watch industry experience is highly regarded.

Graduate gemologist degree or coursework from the Gemological Association of Australia (GAA) or GIA is preferred.

Employee merchandise benefits, milestone gifts, and a vibrant team culture. Opportunities for career growth within LVMH, continuous training, and global networking. Wellbeing and charitable giving programs.

Tiffany & Co. fosters a vibrant, positive, and innovative workplace culture that values collaboration and professional commitment. Employees are encouraged to deliver the Tiffany Experience, which emphasizes creating connections and providing personalized experiences while honoring the brand's legacy.