Tiffany & Co.

Retail Coach

Tiffany & Co. is one of the world’s most recognizable luxury jewelry brands, synonymous with elegance, innovative design, fine craftsmanship, and creative excellence. With a legacy of exquisite designs and romantic ideals spanning 185 years, Tiffany & Co. is committed to delivering the Tiffany Experience through personalized service and honoring its rich heritage.

1. Support leadership teams in coaching Client Advisors by monitoring and observing interactions on the sales floor.
2. Coach performance by partnering with store leaders to identify store opportunities through observation, sales dashboards, and NPS scores.
3. Partner with leadership and HR when reviewing sales and KPI performance of both the store and individual Client Advisors.
4. Deliver training programs on client services, sales techniques, product training, and involvement in new starter onboarding.
5. Assess and review the impact of training to further embed concepts learned at formal training.

1. Strong facilitation, communication, and interpersonal skills.
2. Ability to interact with all levels of employees.
3. Exhibits strong self-awareness.
4. Empowers team and holds self and others accountable.
5. Instills confidence and capacity to succeed.
6. Fosters a learning environment and mindset.
7. Embraces challenges and encourages others to do so.
8. Willing to work evenings, weekends, and travel as needed.

1. Facilitation skills
2. Communication skills
3. Interpersonal skills

Minimum 5 years of senior leadership experience in results-driven, premium customer service businesses. Jewelry and watch industry experience is highly regarded.

Graduate gemologist degree or previous Gemological Association of Australia (GAA) or GIA coursework is preferred.

Employee merchandise benefits and milestone gifts.High performing, caring, fun, and dynamic team.Endless career opportunities with the world's largest luxury group - LVMH.Never-ending training and individual up-skilling opportunities.Great mentoring from a highly experienced management team.Global opportunities for networking and cross-collaboration.Wellbeing and Charitable Giving/Volunteering Program.A vibrant, positive, innovative, and collaborative team culture.

Tiffany & Co. fosters a vibrant, positive, innovative, and collaborative team culture. Employees are passionate, kind, and professionally committed, delivering the Tiffany Experience to each client. The company is dedicated to corporate sustainability and recognizes and rewards excellence in service.