Tiffany & Co. Retail Coach

Brisbane • Australia

Tuesday, December 31, 2024

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its elegance, innovative design, and fine craftsmanship. As part of the LVMH group, Tiffany & Co. offers employees the opportunity to be part of a legacy of exquisite designs and romantic ideals. The brand is committed to creating a workplace where passion, kindness, and professional dedication thrive, ensuring that each employee contributes to the renowned Tiffany Experience.

1. Mentor and develop Boutique Leaders and Client Advisors to enhance premium in-store experiences and clientelling skills.
2. Monitor and observe sales floor interactions, providing real-time feedback on strengths and areas for development.
3. Collaborate with store leaders to identify opportunities through observation, sales dashboards, and NPS scores.
4. Partner with leadership and HR to review sales and KPI performance of stores and individual Client Advisors.
5. Deliver training programs on client services, sales techniques, and product knowledge, including onboarding new employees.
6. Assess and review the impact of training to ensure the integration of learned concepts.

1. Strong facilitation, communication, and interpersonal skills.
2. Ability to interact effectively with employees at all levels.
3. Exhibits strong self-awareness and accountability.
4. Empowers teams and instills confidence and capacity to succeed.
5. Fosters a learning environment and embraces challenges.
6. Willingness to work evenings, weekends, and travel as needed.

1. Facilitation skills
2. Communication skills
3. Interpersonal skills
4. Self-awareness
5. Accountability
6. Empowerment
7. Learning mindset

Minimum of 5 years in senior leadership within results-driven, premium customer service businesses. Experience in the jewelry and watch industry is highly regarded.

Graduate gemologist degree or coursework from the Gemological Association of Australia (GAA) or GIA is preferred.

Employee merchandise benefits and milestone gifts, career opportunities within LVMH, continuous training and up-skilling opportunities, mentoring from experienced management, global networking and cross-collaboration opportunities, wellbeing and charitable giving programs, and a vibrant, innovative team culture.

Tiffany & Co. fosters a culture of elegance, innovation, and excellence. Employees are expected to deliver the Tiffany Experience, characterized by creating connections, providing personalized experiences, and honoring the Tiffany legacy. The workplace is vibrant, positive, and collaborative, with a strong focus on professional growth and corporate sustainability.