Tiffany & Co. Retail Ambassador

Milan • Italy

Tuesday, February 24, 2026

Tiffany & Co., a renowned name in luxury jewelry, is part of the prestigious LVMH group, a global leader in high-quality products. Known for its exceptional craftsmanship and innovative spirit since 1837, Tiffany & Co. continues to inspire clients worldwide with its timeless elegance and commitment to excellence. As an employer, Tiffany & Co. fosters a culture of creativity and collaboration, encouraging employees to contribute to its legacy of luxury and innovation.

1. Welcome clients warmly and courteously, ensuring a luxurious experience that enhances service and sales.
2. Utilize storytelling to passionately share knowledge about Tiffany & Co.
3. Deliver a knowledgeable and personalized experience for every client.
4. Attend to the needs of clients, directing them throughout the store while ensuring Tiffany's standards are met.
5. Engage in bespoke conversations to elevate the in-store experience and identify client needs, partnering them with the appropriate Client Advisor.
6. Support hospitality, tours, and events, including door coverage and elevator operation.
7. Act as a concierge to ensure clients have the best experience in Milan.
8. Manage floor waiting lists efficiently and execute best practices to enhance the in-store experience.
9. Communicate potential service issues to management promptly.
10. Share client interactions and brand impressions with management.
11. Foster collaboration and thrive in a team environment.
12. Support company initiatives and demonstrate adaptability to change.

1. Minimum of 2 years of experience in retail, luxury retail, or relevant client-related fields such as hospitality or museums.
2. Fluency in Italian and English.
3. Flexibility to work non-traditional hours, including nights, weekends, and holidays.
4. Authorization to work in Italy.

1. Exceptional interpersonal and communication skills.
2. Strong storytelling and presentation abilities.
3. Ability to work collaboratively in a team environment.
4. Adaptability and agility in a dynamic retail setting.
5. Customer service excellence.

A minimum of 2 years in retail, luxury retail, or a client-facing role such as hospitality or museums.

Comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Tiffany & Co. cultivates a workplace culture that values creativity, collaboration, and a shared commitment to excellence. Employees are encouraged to honor the brand's storied past while innovating for the future, fostering an environment where passion and professionalism thrive.