Tiffany & Co. Repair Services Representative

Tiffany & Co. is a renowned luxury jewelry and specialty retailer known for its exquisite craftsmanship and iconic designs. The company is committed to maintaining high standards of quality and customer service.

1. Accurately assess repair orders to identify technical assignments based on expertise and labor time.
2. Maximize workflow and efficiency by capturing relevant information and escalating servicing issues.
3. Identify volume, type of repairs, and expected customer due dates while managing short date and late-moving orders.
4. Complete processing work according to Tiffany quality and design standards.
5. Inspect assigned orders for additional needs and escalate as appropriate.
6. Meet or exceed established productivity standards.
7. Maintain organized orders and workspace, adhering to due dates.
8. Develop knowledge of Tiffany & Co. products, including designers, collections, and materials.
9. Proactively seek and apply new skills and techniques for quality, safety, or productivity improvements.
10. Collaborate with coworkers, administration, and management in problem-solving and process improvement.
11. Provide assistance throughout the service center and participate in special projects.
12. Comply with health and safety requirements and maintain a safe workstation.

1. High School diploma or equivalent
2. Strong verbal and written communication skills
3. Proficiency with Microsoft Office

1. Ability to assess repair orders accurately
2. Organizational skills
3. Problem-solving skills
4. Collaboration and teamwork

Minimum 2 years' experience in an administrative business environment. Experience in a technical environment is preferred.

High School diploma or equivalent

The hiring range for this position is $23 - $31 per hour, dependent upon candidates’ relevant skills and experience.

Not specified

The role is based in Queens, United States, within a collaborative and safety-conscious environment.