Tiffany & Co. Order Specialist

Queens USA

Tuesday, February 4, 2025

Tiffany & Co., a distinguished name in the luxury jewelry sector, is part of the esteemed LVMH group, a global leader in luxury goods. As an employer, Tiffany & Co. is renowned for its commitment to excellence, innovation, and craftsmanship, offering a dynamic and inclusive work environment that fosters professional growth and development.

1. Efficiently manage the physical and systematic analysis, processing, and movement of repair orders and materials.
2. Identify and communicate potential issues with orders to relevant stakeholders.
3. Ensure the accuracy of order information, including item descriptions, order types, and repair requests, while identifying counterfeit merchandise.
4. Serve as a liaison between the Service Center, internal customers, and vendors.
5. Respond promptly and professionally to telephone calls and emails.
6. Collaborate with management on repair service issues and customer escalations.
7. Assist with projects, flexible assignments, and ongoing tasks as required by business needs.
8. Maintain vendor compliance with Tiffany’s Social Accountability Program and regulatory standards.
9. Advocate for internal customers by coordinating with departments to resolve customer issues.
10. Identify opportunities for process improvement and collaborate with responsible parties.

1. High school diploma or equivalent
2. Minimum 3 years of business experience with a strong operational background
3. Proficiency in Microsoft Excel, Word, and Outlook
4. Strong initiative and ability to work independently
5. Excellent verbal and written communication skills in English
6. Demonstrated ability to identify and resolve areas for improvement
7. Ability to collaborate and build strong business relationships
8. Flexible work schedule with availability for overtime and weekends
9. Excellent organizational skills to manage and prioritize multiple tasks

1. Operational expertise
2. Proficiency in Microsoft Office Suite
3. Strong communication skills
4. Problem-solving abilities
5. Collaboration and relationship-building
6. Organizational skills

A minimum of 3 years in a business environment with a focus on operations is required. Experience in an operations, technical, or luxury retail environment is preferred.

High school diploma or equivalent. An undergraduate degree and/or Graduate Gemology degree is preferred.

The hiring range for this position is $23 - $31 per hour, depending on the candidate's relevant skills and experience.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts on luxury products.

Tiffany & Co. fosters a culture of excellence and innovation, deeply rooted in its heritage of craftsmanship and luxury. The company values diversity and inclusivity, encouraging employees to bring their unique perspectives and talents to the workplace. Collaboration and continuous improvement are at the heart of Tiffany & Co.'s ethos, creating an environment where employees can thrive and contribute to the brand's legacy.