Tiffany & Co. Operations Professional

Tiffany & Co., a distinguished name in luxury jewelry, is renowned for its timeless elegance and exceptional craftsmanship. As part of the LVMH Group, Tiffany & Co. is committed to delivering unparalleled experiences to its clientele, celebrating life's special moments with exquisite pieces that honor the brand's rich legacy.

1. Lead back-of-house operations in the Tiffany store.
2. Provide exemplary client service and collaborate with store leadership to support team initiatives and achieve sales goals.
3. Act as a key holder and manager on duty in the absence of a manager, overseeing order fulfillment, inventory management, and client service activities.
4. Ensure compliance with internal control procedures and maintain inventory accuracy.
5. Support operational efficiency objectives and provide feedback on process improvements.
6. Mentor team members and coordinate work as manager on duty.
7. Deepen client relationships to drive loyalty and sales.
8. Support store sales plans by executing operations and sales support functions.
9. Collect and manage customer data to cultivate new and existing client relationships.
10. Enhance in-store experiences by delivering memorable client interactions and demonstrating brand ambassador qualities.
11. Implement standard processes to optimize hospitality and store amenities.
12. Resolve client and employee concerns using detailed knowledge of policies and procedures.

1. 2-3 years of retail experience in operations, merchandising, client service, administration, and shipping.
2. Strong analytical skills.
3. Proficiency in Microsoft Word and Excel.
4. Ability to work retail hours, including nights, weekends, and holidays.
5. Organized and detail-oriented.
6. Flexibility to adapt to varying tasks based on business needs.
7. Authorization to work in the United States.

1. Exceptional client service skills
2. Strong leadership and mentoring abilities
3. Excellent communication and interpersonal skills
4. Detail-oriented with strong organizational skills
5. Proficient in data management and analysis
6. Ability to work under pressure and manage multiple tasks

A minimum of 3 years in retail operations with comprehensive knowledge of merchandising, client service, administration, and shipping.

A college/university degree is desired. A Graduate Gemologist degree or previous GIA coursework is preferred.

Competitive benefits package including health insurance, retirement plans, and employee discounts.

Tiffany & Co. fosters a culture of excellence, where employees are encouraged to deliver exceptional service and create meaningful connections with clients. The brand values innovation, integrity, and a commitment to preserving its legacy while embracing modernity.