Tiffany & Co. Operations Professional

Tiffany & Co. is a storied luxury jeweller renowned for its craftsmanship, iconic design, and high-touch retail experience. As part of the LVMH group, the brand combines heritage and global reach with rigorous standards for client service, product quality, and retail excellence.

1. Lead and perform all back‑of‑house store operations including order fulfillment, shipping/receiving, replenishment, and merchandise transfers.
2. Act as key holder and manager on duty when required: open/close store, coordinate order fulfillment, manage inventory, and oversee client service activities.
3. Maintain inventory accuracy and ensure compliance with internal control procedures and company operational policies.
4. Manage jewelry care tasks such as cleaning and intake for repairs, ensuring items are processed securely and documented appropriately.
5. Support sales objectives by partnering with sales professionals to collect client data, drive key product pillars, and execute sales support functions.
6. Coach and mentor team members on operational processes; provide feedback on process improvements to enhance productivity and service.
7. Monitor and act on NPS and client feedback to elevate the in‑store experience and resolve client or employee concerns using company policy and judgment.

1. 2–3 years of retail experience in operations with practical knowledge of merchandising, client service, administration, and shipping.
2. Strong analytical aptitude with attention to detail and demonstrated organizational skills.
3. Proficiency in Microsoft Word and Microsoft Excel.
4. Ability to work retail hours including evenings, weekends, and holidays; flexibility to perform varied day‑to‑day tasks.
5. Authorization to work in the United States.

1. Microsoft Word
2. Microsoft Excel
3. NPS
4. Inventory control procedures
5. Order fulfillment
6. Jewelry cleaning and repair intake
7. Keyholder/store opening & closing

Minimum 2–3 years of hands‑on retail operations experience, including inventory management, order fulfillment, client service, and shipping/receiving in a luxury or high‑service environment.

High school diploma or equivalent required; college/university degree preferred. Graduate Gemologist or coursework from the Gemological Institute of America (GIA) is a plus.

Tiffany & Co. cultivates a client‑centric culture rooted in craftsmanship, reverence for moments of celebration, and elevated hospitality. The retail environment emphasizes attention to detail, collaborative teamwork, and a commitment to delivering the Tiffany Experience in every client interaction.