Tiffany & Co. Operations Manager

Palm Beach • USA

Tuesday, April 22, 2025

Tiffany & Co., a name synonymous with beauty, romance, and the iconic Blue Box, is a symbol of excellence in the luxury industry. With a legacy spanning 175 years, Tiffany has established itself as a purveyor of exquisite designs and romantic ideals. As part of the LVMH group, Tiffany & Co. offers a unique workplace where employees are passionate, kind, and professionally committed, upholding the highest standards in the luxury market. The company is dedicated to recognizing and rewarding excellence, aligning itself with exquisite craftsmanship, timeless design, and a steadfast commitment to corporate sustainability.

1. Ensure standardization of processes across stores to achieve consistency.
2. Identify and implement business process improvements to maximize resources and align with company strategies.
3. Execute and communicate special projects, procedural changes, and new system implementations to all market stores.
4. Collaborate with regional and corporate support groups to establish best practices.
5. Act as subject matter expert in developing requirements for new IT systems and managing changes related to legacy systems.
6. Monitor operational procedures to ensure market compliance, including inventory accuracy and audit reports.
7. Conduct regular store visits to evaluate standards and assist with special projects.
8. Evaluate store spending and make recommendations regarding operational efficiencies.
9. Address operational questions or concerns related to policy and procedures.
10. Escalate and resolve IT issues with regional support.
11. Ensure store presentation meets luxury brand standards.
12. Manage market work orders and facilities issues proactively.
13. Partner with corporate facilities to prioritize capital requests.
14. Assess operational knowledge gaps and develop training solutions.
15. Coordinate training efforts for compliance and procedural changes.
16. Share feedback on training resources to develop consistency across markets.

1. 6-8 years of operations experience in retail or luxury retail.
2. Bachelor’s degree or equivalent experience in Business Management.
3. Proven track record in managing store operations and profitability.
4. Experience working with senior retail leadership strategically.
5. Ability to manage complex projects with multiple stakeholders.
6. Capability to build and maintain partnerships.
7. Proven ability to work in a fast-paced, changing environment.
8. Ability to work independently with minimal guidance.
9. Proficiency in Microsoft Office and Point of Sale systems.
10. Strong oral and written communication skills.
11. Strong organizational skills.
12. Willingness to travel up to 75% and work non-traditional hours.

1. Project management
2. Stakeholder management
3. Operational efficiency
4. Communication
5. Organizational skills
6. Problem-solving
7. Training and development

Minimum of 5 years in operations, preferably within retail or luxury retail environments.

Bachelor’s degree in Business Management or equivalent experience.

Tiffany & Co. offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts.

Tiffany & Co. fosters a culture of excellence, where employees are encouraged to uphold the brand's legacy of exquisite craftsmanship and timeless design. The workplace is characterized by a commitment to sustainability and a passion for delivering the Tiffany Experience to every customer.