Tiffany & Co. Operations Coordinator

Hackensack USA

Wednesday, January 29, 2025

Tiffany & Co., a storied name in luxury, is renowned for its exquisite craftsmanship and timeless elegance. As part of the LVMH conglomerate, Tiffany & Co. offers employees the opportunity to be part of a legacy that celebrates life's most cherished moments. The brand is committed to fostering a work environment that values creativity, collaboration, and the pursuit of excellence.

1. Lead all back-of-house operations within the Tiffany store.
2. Provide exemplary client service and collaborate with store leadership to support team initiatives and drive sales goals.
3. Serve as a key holder and act as manager on duty in the absence of store management, overseeing order fulfillment, inventory management, and client service activities.
4. Ensure compliance with internal control procedures and maintain inventory accuracy.
5. Support operational efficiency objectives by enhancing productivity and providing feedback on process improvements.
6. Mentor team members to enhance performance when acting as manager on duty.
7. Deepen client relationships to foster loyalty and increase spending.
8. Execute operations and sales support functions to achieve or exceed store sales targets.
9. Collect and manage customer data to cultivate new and existing client relationships.
10. Enhance in-store experiences by delivering memorable client interactions and demonstrating brand passion.
11. Resolve client and employee concerns with sound judgment and knowledge of company policies.

1. 2-3 years of retail experience in operations, with a strong understanding of merchandising, client service, administration, and shipping.
2. Strong analytical skills.
3. Proficiency in Microsoft Word and Excel.
4. Ability to work flexible retail hours, including nights, weekends, and holidays.
5. Organized and detail-oriented.
6. Authorization to work in the United States.

1. Exceptional client service skills.
2. Strong leadership and mentoring abilities.
3. Excellent communication and interpersonal skills.
4. Ability to multitask and adapt to changing business needs.
5. Proficiency in data management and analysis.

Minimum of 3 years in retail operations with a focus on merchandising and client service.

A college or university degree is preferred. Graduate Gemologist degree or previous Gemological Institute of America (GIA) coursework is desirable.

Comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Tiffany & Co. fosters a culture of elegance and innovation, where employees are encouraged to honor the brand's legacy while contributing to its future. The work environment is collaborative and dynamic, with a focus on delivering the unparalleled Tiffany Experience to every client.